Pacific Catch — Restaurant in Campbell

I always love coming to Pacific Catch; it is one of my favorite restaurants and that'll never change,. However, last night was one of my unpleasant experiences. My server, Krystal, was not professional. (To put it politely). I felt that her energy was not professional for a server position. I empathize if it's been a busy day, (I work in customer service, I work at a restaurant), but I also know I want to make my guests at least feel taken care of and do my best to make it happen. I also want to make it a firm point that I will continue to return to this location, I just need to share my experience. Thank you.

As a side note, I requested a free dessert reward at the end, and if I am not mistaken, I am supposed to get points for THAT dinner I paid for in addition to the item I am getting deducted from my bill. I do not have points in my app for that transaction, I believe she was supposed to enter my phone number, not just remove the cost of the dessert....

Long story short, she hardly checked in on my table ; I was w my boyfriend. When we first took our orders, we both found it INCREDIBLY strange that we both clearly had menus in front of us, and when I placed my order first, she goes "is that all?" Clearly not. Why would I go to a dine-in restaurant, a nice sit-down restaurant , and the person across from me not order after me????? Tell me how that makes sense. Typically, the second person orders following the first person... but alrighty.

Then was her non-professional-like vocabulary when it came to us ordering dessert. She replied with "cool" when we wanted the hula brownie sundae. How about "ok thank you" or something along the lines of "wonderful, thanks so much." Something server-esque.

Oh yes. I also understand if you need to clarify your guests' orders, I do, however I also understand that certain situations mean you can ask in the present moment, rather than walking away then coming back. We both ordered fries for our sides that came w our dishes, and she stepped away only to come back and clarify if we were both getting the fries. She could've repeated back the order before walking away, as is what you should do in the restaurant business, whether that is in fast food or not. I feel it is just common sense.

Again, I totally understand that she needed to clarify that. That is perfectly fine. But I feel she could've just repeated back the order and asked before leaving the table.

And hardly any check ins. Just one, I think.

Our eexperience with this server was not the greatest. It wasn't anything to write home about.

On the positives, the food was fresh and hot, delicious as always, and the people that brought us our dishes were more polite and professional than our own server. They were attentive and asked if we wanted ketchup for those fries that she needed to clarify about.

PS. Towards the end of our meal, she also made me and my BF feel rushed even though other patrons were still dining within the restaurant. We totally understand that kitchens close, but she could've worded it ALOT BETTER instead of just coming to our table and going "the kitchen is closing."

Again, I love Pacific Catch, and I will be returning. This particular server however was not my favorite.

Thanks...

UPDATE: 3/17/2023 - My wife and I have eaten at Pacific Catch in Campbell many times in the 18 months since I posted my first review, so this update is long overdue. These days, we mostly go for lunch.

We love their Original Ahi Poke but decided to try something different on our last visit so we ordered the Guaca-Poke starter. The guacamole was fresh, creamy, and perfectly paired with the deliciously marinated yellowfin tuna. There were plenty of crispy tortilla chips for scooping. The generous portion was perfect for sharing.

We also shared a trio of tacos: Traditional Baja, Grilled Fish, and Cabo Shrimp which were ok but nothing special. The platter comes with a choice of fries, chips & salsa or miso salad. We opted for the salad which we thought was very good. On past visits, we’ve also enjoyed the seared Ahi fish burger on a sesame bun with avocado. The name is misleading since it’s actually a sushi-grade slice of yellowtail, not a ground fish patty. The Ahi was fresh and the tangy Cole slaw was a perfect accompaniment.

Our server, Lupe, was friendly, efficient, and highly professional and he took excellent care of us.

Parking at the Pruneyard shopping center can be difficult at times, so bring your patience. It’s worth the hassle, especially on Tuesdays when bottles of wine are offered at half price.

ORIGINAL REVIEW: 9/30/2021 - This aptly named “West Coast Fish House” features deliciously fresh seafood from the Pacific, sourced in an environmentally responsible manner. They have eight restaurants, all in the Bay Area. My wife and I had dinner at their Pruneyard location in Campbell.

We started by sharing the Original Ahi Poke. The generous bowl of deliciously fresh yellowfin tuna was lightly marinated in a sesame soy blend and served with crispy wonton chips. It was the perfect starter and just the right size for the two of us.

We’re from New England so my wife is a traditionalist when it comes to lobster. But she loved their West coast version of a classic lobster roll, dressed with a refreshing light tarragon-dill blend instead of the usual mayo.

Unfortunately, my grilled Kanpachi Yellowtail dinner was a bit disappointing. The substantial amount of heavy Asian herb chimichurri sauce completely overpowered the paper-thin slice of fish. My side order of grilled Brussel sprouts was nicely charred, but the fries were lukewarm and limp.

We sat in a quiet booth in the semi-enclosed porch. Service was excellent and we were glad to see that the restaurant observed all the usual COVID protocols.

We love fresh fish and shellfish, and we like the fact that Pacific Catch is committed to serving only sustainable seafood, so we’ll definitely go back soon to try other items on their...

Looking for a healthy dinner option on a Sunday evening got myself and wifey to Pacific Catch. Located in the Pruneyard Shopping center, parking can be tricky at times though we got lucky and found a spot right around the corner.

Checked in and got a warm welcome by the hosts and we were seated. i was intrigued by the pictures on the wall and turns they were the result of kids coloring a given picture and getting to on the wall of fame along with getting a chance to win one of those plush toys as a gift. Pretty noble a concept!!

Got to the table and were served for the evening by Sophia who was very welcoming, friendly and definitely helped us get through the menu and select what we liked. Big shoutout to her !!!

We ordered a couple of starters to begin with namely Coconut Shrimp and Guaca Poke. Coconut was an absolute hit and nothing was left behind on the platter beyond the leaf that carried the shrimp :).

Guaca Poke was another amazing find that we had though we got some hard chips that when brought to Sophia's notice she got us a bag of fresh chips right then and we enjoyed the dish thoroughly.

For our main course we ordered the Japanese Wasabi Ahi Poke bowl with my order having the sushi rice replaced with brown rice while in case of my wife she had the Ahi Poke replaced with grilled salmon.

The food was served in a prompt fashion (no delays whatsoever -pretty amazing to our liking since we wanted to do a quick in and out) and we got going the moment the platters were on the table. I was told the grilled salmon was fantastic while i enjoyed the Ahi Poke which was amazing and the platter , well it turned out to be top notch choice. Perfectly done rice with just the right amounts of wasabi , seaweed salad, avocado, cucumber , pickled ginger (pretty amazing) , daikon sprouts and much more amazing stuff , this bowl is probably going to be our favourite for some time now, every time we get to the table there.

Already looking forward to our next trip down there and enjoying some more of that nice, fresh...