UPDATE: Adding a star for customer service. They contacted me after my review and offered a full refund, which they fulfilled!

I really wanted to love this place and am bummed to write this review. We chose Blue Line after reading some reviews and the photos and description of the pizza while we were visiting the area. It was a long day of traveling and we were tired and hungry when we arrived at 8:30 that evening. We were seated and informed it would be a 30-40 minute wait for the pizza. Eh. Okay. Good pizza is worth that wait! My boys were thirsty and we requested waters and a pitcher they could leave at the table (my teenagers down water like no other). The pitcher eventually arrived and my son went to pour a glass and stopped - showing me all the stuff floating in the pitcher. Gross! We flagged our waiter down, showed him there were particles floating around in the water, and requested a new pitcher of clean water. A few minutes later a new pitcher was brought to us. My son again went to pour a glass and the look on his face was just disgust. This time, there were even larger particles floating around in the pitcher - one was large and green. GROSS! We again flagged the waiter down and asked him to take the pitcher. By this time, it had been around 15 minutes and the boys were extremely thirsty so I reluctantly ordered them sodas. The manager(?) came over and apologized, saying they were looking into what was floating around in their water, and stated that our drink orders would be free due to this. Okay - that's great.

Our pizza eventually came out. We were famished and ready to dive in - but they messed up and made the wrong pizza on one of them so two of us had to wait to eat. They let us know they were making a small order of the correct one and would have it out in about ten minutes.

Eventually we all got to eat. The pizza was good. Not amazing, nor the best we'd ever had, but good. Tasty with good flavor and the crust really was great. That crust belongs on all pizza!

We finished up and requested our leftovers boxed up and our bill. The bill arrived with one of the drinks charged to the bill. I again flagged down the waiter and reminded him that the manager told us their drinks would be comped for the meal. He said "Oh, ya! Don't worry about that!" and took my card to run the check. I thought that meant that soda charge was being removed from the bill, but when he brought back my copy to sign, it was still there and nothing had been fixed :-/ This was disappointing at best. Yes, they were busy, and yes, he was running around quickly trying to do everything and was attentive, but why tell me not to worry about if you aren't going to take care of it? I left no tip, considering the extra charge for the drinks the tip.

I remove one star for the pizza being made wrong, two stars for the two pitchers with nasty food(??) particles floating around in them, one star for being charged for drinks that were promised free, and give one star back for tasty pizza.

Honestly, they really should have comped our meal after all the hassle. The pizza was good, but not good enough to try them again. :( Make sure to double check your waters here for floaters.