DICK'S Sporting Goods — Local services in Canton Township

Took a bike in for a tune up as it had a warped wheel, was told 3 days for work to be done. 3 days later I was told another 3 days, 3 more days and I am told my bike is next and it will be done by morning.

Go to pick up bike and tire still had wobble in wheel. Spoke with tech ,who was working on another bike at the time, he said that the bike was ready to go, explained that the wheel was still not true. Tech replied that it wasn't that bad, but he could work in it some more, but that it can take a long time to true a wheel. I asked to speak to the manager, manager came out. I explained the situation to the manager and her response was "I don't know, we are really busy" I explained that I was told 3 days, then another 3 days and then that it was next in line, and here it still isn't ready. Manager said that she didn't know who told me 3 days as they don't promise times and that they have to work on the bikes in the order they come in.

Gentleman behind me then asks the tech if the bike (that the tech was working on) would be ready tomorrow, tech said yes. I asked the gentleman if he had just dropped off the bike, he replied yes.

I asked the manager and tech why they were working on a bike that had just been dropped off when mine had been there for a week. The manager again said I don't know. She asked when I needed the bike, I said now, she stated that they only had 1 tech and that he didn't work tomorrow. She then left to check the schedule.

I asked the tech if he was the only tech, he said yes, I asked him why he was working on a bike that had just been dropped off when mine was there for a week and not finished. He informed me that the bike he was working on was purchased there. I explained that my bike was purchased there. I was then told that this was a new purchase and therefore had priority over my bike which was an old purchase.

I then asked since he was the only tech, was he the one who worked on my bike, at this point he said he hadn't really had a chance to work on it, that he started but then got interrupted and and to work on other bikes that had more priority.

This to me is fraud, he did not work on my bike and yet tried to tell me that the service I had paid for was finished and ready to take home.

At the same time, the manager never once apologized for the issue, and just continued to say "I don't know" when the tech was right in front of her and she could have asked him.

I ended up requesting a refund and...

Two bad experiences. Charged me for a $400 barbell set that I didn't even pick up. Claimed I did a pick up order when I did not. I had to call customer service myself to get my money back because no one at the canton location could help me. Turned out one employee clicked I picked it up. Mistakes happen but at least take care of the refund instead of having me call corporate for a refund. Went to buy a new pair of running shoes they put unreleased Nike shoes on the floor but couldn't sell me them because they incorrectly put them on the floor before the release date. They said they would put them on hold and call us when they were released so we couldbuy them but never did. Called today and they said they had nothing on hold for me. If something is out on the floor FOR SALE people SHOULD be...

Perfect example of why brick and mortar stores are going out of business... walked in on a Sunday afternoon to get my son soccer cleats, a bunch of "young adults" working but really just wandering around uninterested in helping. It's the start of soccer season, you would think some type of display would be up, nope, a tiny section with youth, men and womens cleats all mashed together. He found a pair he likes, another 20 minutes for the employee to "find" them, only to find the one in my hand is the only one the have and they have been discontinued...so why the F is still sitting on the shelf?? He then proceeds to tell me to go to SoccerWorld down the road. I'll go, back home and order some...