Mike, the Manager, was kind,...at 1st. Then, when I had to swap out a mattress, per thier store policy...that's when it got ugly. Worst mattress ever. The springs were busted and sunken The slant of the deformed broken (possibly used) mattress caused great harm, insomnia from sliding sideways all night, I had to buy slanted back pillows, shove them under mattress, just to even out the slope of the damage. ● Then I had to wait 10 days more for him to send a "MATTRESS INSPECTOR" to my house to assess the lemon of an expensive mattress! Seriously?
This took another huge chunk of time WEEKS of horrible sleep. After THE INSPECTOR agreed the piece of junk was brand new, but busted and faulty, & all that Mgr would do: REPLACE IT WITH SAME EXACT MATTRESS!! IT WAS equally as bad.
This whole process took MONTHS of UNSLEEPABLE GARBAGE!! I wound up DONATING it !!! Then getting the mattress I wanted ELSEWHERE, thus, LOSING ALL THE $ FOR ORIGINAL MATTRESS + having to purchase another one after months of hellish sleep. (Probably should have gone to Small Claims Court over this abusive + costly situation) Would never step foot in this...
Read moreI was on the hunt for the perfect mattress — plush, supportive, pet-friendly, and cool — and with the help of Frank, I found exactly that.
Frank was absolutely phenomenal. Incredibly knowledgeable, patient, and attentive to my needs and sleeping style. He guided me through several options and ultimately helped me purchase the Beautyrest Black Series Three Plush Pillow Top Mattress — and it is everything I hoped for and more. Professor, my three-leged pup was able to jump onto it with ease, which sealed the deal!
Frank also recommended cooling sheets and perfectly thin pillows that matched my sleep style. I truly appreciated how he went beyond just selling a product — he delivered a full, personalized experience.
City Mattress earned my trust today, and I couldn’t be happier. Highly recommend for anyone seeking top-quality service and a great...
Read moreI just purchased a replacement mattress and had no clue what to get so that I was actually comfortable at night. I have scoliosis in my lower back, which gives me pain often, and my current mattress was making it so bad that I needed to sleep on the floor. Frank helped me find my perfect mattress - his experience made it easy to narrow down options without laying on 30 different mattresses, and he knew exactly what to recommend based on my back pain. When I was unsure due to the price tag, he helped me make it work with 0% interest financing. The bed is getting delivered in 2 days and I cannot wait to sleep comfortably on my new Prana mattress. Ask for Frank for a kind, professional and experienced sales person....
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