Geek Squad — Local services in Cape Girardeau

I live over 50 miles from the store...took my cellphone in to get camera module installed on a Wednesday...internet was down. That's happens and understandable. Made appointment for the following day. Arrived at store, internet up and running...they took my phone and info, I paid over $100 (even with Apple Care +) and was told it would be ready in two hours. Two hours later I'm back at the store and was told there was an "issue"...When opening the back of my phone for repair, the "technician" broke the glass and no in-stock replacement. Apple would be over-nighting a replacement. It's now Saturday night...tried calling about phone status...got the calling center gestapo and was told "they're still working on it". So...I've been without a phone now for over 48 hours, charged over $100 (don't even want to guess the amount without insurance!!!), over 200 road miles racked up and now no idea WHEN I'll get my phone back!!!! (Did I mention that the phone is also my business phone???) I also work part-time as a radio DJ with a substantial listener base...so I'll be talking it up on my show FOR SURE!!! Will never go back again and will no recommend...

Poor customer service, they'll try to talk you into expensive plans that you don't need. I went in with an issue with my lab top of which is still under warranty... Was told I needed a new plan that covers software. I agreed, paid for the 200 yearly plan and left the store. Got a phone call 30 minutes later telling me that it was now a hardware issue and they'll have to ship it off to get fixed... My lab top is about 2 years old. Paid 1300 for it, extra warranty 400, extras 100, and later an extra "software" warranty 200... Don't buy lab tops, don't shop at "Best" Buy and don't bother with...

Paid for a monthly plan on my phone purchased from Best Buy. The phone fell off of the motorcycle and got ran over. Took the broken phone in. Without them even touching the device they determined that the damage was considered a "total loss" and not covered under the warranty. Paid $2,000 for 2 phones and paid a monthly premium for insurance on both just to find out they don't actually back their accidental breakage plan. Would not recommend...