Geek Squad — Local services in Capitola

Is there a way to give it less than one star? I took my Apple computer in to get it fixed because I had the "white-screen-of-death." The first time I took it in they told me they couldn't do anything right then because they needed a reload disc because my hard-drive had malfunctioned, and to bring it back as soon as I got that.. I brought it back and they told me it would be $130 to install this onto my computer... I could have done it myself... They told me it would be ready the next day. The next day they call me and tell me that my hard drive was fried and that I needed to have that fixed, so I came into the store and they charged me another $125 for a hard drive. Again I was "promised" that my computer would be fixed by today and "worst case scenario by the next day." So I waited until the next day and called them. They said it still wasn't cooperating and that they would call me back in 2 hours to tell me if they had success or not (this was at 9:00am when they opened.). I did not receive a call back from them by 6:30pm so I decided to call them and ask what was going on. They told me my Logic Board was screwed up and best case scenario it would be another $300+ on what I had already paid... I said screw it, give me my money back and I'll take it to the Apple store to get it fixed... Expecting the worst and thinking it was my Logic Board, I took it in today only to find that it was NOT the Logic Board, but the cable on my hard drive and it only cost me $56 and was fixed in a little under 2 hours. Apple told me if it was the Logic Board they would send it in and EVERYTHING that was broken or in need of repair on the computer would be replaced/fixed for $330.Please don't be scammed by Geek Squad... I feel like they just wanted my money. Take it to an actual Apple store to get any Apple...

I just wanna say that today was horrible because as I was driving to school some dude from your company didn’t want to let me pass to merge onto the freeway I wasn’t even gonna stay on the line of the freeway I just wanted to go in the freeway to get out on freedom and this guy gets so piss because I merged in front of home so what he does is he tries to hit me with your Best Buy geek squad car so I can get out of the line Knowing well that there is traffics from Watsonville all the way to the fish hook so I don’t know why he got mad knowing he is in a freeway where cars are obviously going to take different routes and are going to merge onto the freeway the only reason I merged in because cars are coming at a full speed if they’re aren’t paying attention to what they’re doing they could hit me so I merge as quickly as I can as soon as I see a space but no this guy got mad and was trying to push me out of the space knowing there are car next to me I can’t move to another lane and he kept on pushing with his car Iit was with his Best Buy geek car almost hitting me and as I was driving I was thinking is this how he treats people at work rudeness , inconsiderable , selfish ? He litrarley crosses the shoulder line to beat me I wasn’t going to stay there I got out at freedom but you should really talk to your employees because the sad part is that he was driving your geek squad Best Buy veichle. Well I hope he learns to be patient when he’s...

This best buy in Marina is absolutely bizarre about wrong information, and they won't HELP!!! I bought online in advance, and showed up to pick it up- and the five guys clustered by the front door are just talking to each other. I went to the counter, after the bathroom sign is weirdly placed so you go behind a counter, not to the bathrooms..then the person got my printer, and told me I had to buy ink - that was totally wrong. The printer came with ink inside the box and it sends ink after you register it...plus paper..

I asked her, doesn't it come with ink ? No .

Then she waved her hand to a far corner of where to get ink, but that's wrong. It was another area entirely, I'm the only customer in there but none of the seven employees helped. Didn't offer to carry it either, I had to go find a trolley outside, and wound up calling an Uber.

That's bad enough, but I had ordered delivery paper- it's only one mile to the house...they left a totally ripped open box, totally popped empty plastic, uselessly flat, and two of four paper packs ripped open. ??? It looks like a used box then they kicked it or threw it. In a flat one mile, no hills, no freeway, just a best buy parking lot, turn, turn and straight, turn in and there's the house.

There is NO explanation for a ripped box and ripped paper packs, and it was bizarre to not help me in the store also.

I cannot...