Mattress Warehouse of Carlisle — Local services in Carlisle

We purchased a high quality mattress along with an adjustable base at the Carlisle store on Noble Drive. ($4K) A week later we were having issues with our mattress and visited the store to speak with our salesperson Tyler. When we proceeded to tell him the issue he was rude and combative, stating that we had to sleep on the mattress for 30 days then come back if we still had problems to exchange it for a different one. We tried explaining we understand their store policy but that we did not feel it needed "broken-in" that there may be something wrong with it. The mattress is is not even remotely like the one on their floor and maybe it was labeled wrong. He explained their mattresses on the floor are over 9 months old and worn and it will feel different. All during our conversation he was very rude. I asked for the name and contact info of their district sales manager and he did not want to give me that. I finally was able to get the name and called the Mechanicsburg store for his contact info. That store was willing to work with us to resolve the issue. I'm not accustomed to posting a rating/review but felt it was necessary for people to know that you may face poor customer service, when purchasing from the Carlisle store. I do not understand how a company can employ a rude salesperson like Tyler to...

AMAZING. Get over to mattress warehouse as soon as humanly possible and quit wasting your nights’ sleep on the mattress you’re using now. I can’t believe I waited so long to get over here and buy a mattress. It changed my life - I’m not being dramatic. I’ve had my mattress for months now and it just gets dreamier and dreamier and I regret only not getting it sooner. My sleep is a thousand times better and my whole mood and overall functionality is better throughout the day (and I can’t wait to go to bed!). The salesmen here were so helpful in getting me in the one that felt the best for me and what would be best for my sleeping position and reported sleeping pains and really talked me through all the choices. They were also fantastic at getting me the best price and financing it and setting up delivery and add-ons. ALSO I would recommend NOT buying a random mattress online somewhere and actually come in to this store - the type of mattress I thought I’d like the most was actually the least comfortable compared to others I tried and eventually bought. I just brought a friend in to get one here too and he took the sleep position test like I did and found the perfect mattress for him in under an hour, financed it, scheduled delivery, and we were out of there in a jiff. Incredible. Get...

My visit to Mattress Warehouse of Carlisle was the first extremely positive experience I've had shopping for mattresses. Kyle and Mike were attentive and personable. And Kyle, who sold me on my purchased mattress and liner, was easily one of the best retail salespeople I've encountered. He never tried to show me mattresses beyond my price range, went over the various benefits/details of each mattress I could afford, and, most importantly, got to know me as a person. When he asked me about myself, I explained that part of my price range was due to driving a smaller car. Consequently, Kyle was able to sell me a more expensive product by showing me a foam mattress that was vacuum sealed and boxed so I could fit it in my vehicle.

That's a really good salesman. And while Kyle was retrieving the mattress from inventory, Mike took the time to ask me about myself and showed a genuine interest in just having a conversation.

If Mike and Kyle are the core team, then I would recommend anyone--regardless of your price range--to shop here. I feel good about this purchase and having been a patron at this location. Easy 5 stars; couldn't have been any...