T-Mobile Authorized Retailer — Local services in Carlisle

Switching from Verizon is the worst mistake I’ve made in quite a while. We knew we needed to add a line for my son and decided to switch to save some money. While we were there, Renzo told us we would get a free tablet. I said we didn’t need a tablet and he said “it’s on us”. What we weren’t told was that it would be an added line and we’d end up paying more than we were at Verizon. My husband called Customer Cares to find out why our bill was so expensive and we were given 3 days to return the tablet to the store. When we tried to return the tablet, Renzo was not there. We spoke with Katie (not her fault) who called the customer care line. Since it had been a little over 30 days, they couldn’t take the tablet back (apparently the timeframe to make the return is 14 days). Katie said we could pay the tablet off and then told us that T-Mobile’s policy is that you can’t cancel a new line in the first four months or you lose promotional credits (meaning we would then have to pay off the “free” phone my husband got for switching). Heather wrote a note for Renzo to call us and we did not receive a call.

To add insult to injury, we were not given a timeframe in store about how long we had to pay off my phone with Verizon to receive a gift card in the amount paid off, despite me asking about the process. Verizon was paid today (over $400) and when I went to submit the receipt, it said it needed to be done within 30 days. I talked to a friend who also switched to T-Mobile recently and they were told in store that T-Mobile would handle paying off the phones with Verizon and that he didn’t need to worry about it. T-Mobile truly seems to be the used car dealership of cellphone carriers. I can’t wait to switch back to Verizon when we get ourselves out of...

Noble Blvd store has never let me down. I have thoroughly enjoyed each employee and experience every time I visited this store, so I'll continue to return there for any of my phone or internet needs. I upgraded 3 lines my past trip. I was luckily working with Noel who was professional, attentive, positive, friendly and was great at multitasking. I also appreciated Kyle and Joe for their greetings and honest input. All three of these guys were great with customers, empathized and went above and beyond for everyone (I observed several encounters with customers while I was here). It's also outstanding how many customers come in close to closing. (Stop that... most phone/internet upgrades/purchases etc take well over a half hour). The guys were gracious and still went above and beyond to help customers but it's extremely rude for people to come in close to closing, when they can see the hours and know they're keeping the employees past the time. All of which, these 3 handled extremely well. I appreciate down to earth people who straight-shoot me and try not to waste my time. I have received this every time at this store, most recently with Noel. He handled everything I needed as fast as he could. He was wonderful at tackling multiple issues/multiple customers while my data was transferring as he assisted other customers... he perfectly assured every customer they were not forgotten about, that they (the TM employees) would take care of us and apologizing for any (understood) wait times. Noel was very knowledgeable and didn't make me feel "like a number" or feel pressured into anything like most sales reps do. Thank you to Noble Blvd store (and now Noel - can't spell Noble without Noel) for always being real, professional and friendly. I...

Went in here the other weekend, our home internet modem was starting to act funny, went in and was told they had a newer modem out for home internet and that was our problem. So they got us a new updated one, cool! Get it home, get it plugged in and going, all has been well and it worked great..until i get an email last night stating we reached a “data cap” but yet our last home internet had unlimited data. So now we can’t really do anything at home that relies on internet because it is slow. Went to a different T-Mobile closer to me and they informed me that due to someone cancelling my line and adding it as a new device (which i was told was the completely wrong thing to do) it cancelled the unlimited and it also billed me $15 more a month! So now we wait and see if T-Mobile can switch us back to unlimited because other wise we might cancel because there is 4 of us that use this internet and that data cap will be used up in a week! Total waste of time and I’m more annoyed that now i have to wait for my internet to get fixed and hope there isn’t an issue where i need to call or send a text in an emergency! Seemed they were more worried about making a commission off that new line, than actually helping us the correct way! Thankful the other T-Mobile i went to told me all of this and tried to help me as best...