KFC — Restaurant in Carlsbad

I was there around 4pm on a weekday and they weren’t busy. There were 2 cars ahead of me in drive thru lane. I placed my order then when I get to window I pay for my order. I ordered one of the bowl meals so wasn’t a big order. He gives me my drink and tells me to pull to the front to wait for my order. I was confused because they were not busy. There was one car behind me. I pull to the front and noticed there’s 3 other cars waiting. 20 minutes later Im still waiting for my order and they served 4 cars that ordered after me. The girl came out with orders and kept asking what they ordered. So this place is just moving the drive thru line but doesn’t have a way to keep track of which cars ordered what. So I walk into the store and ask if they forgot about my order. They asked what I ordered and then tell me my order was accidentally given to someone else. So it took 25 minutes total before I got my order. I hope a regional manager reads this. They are doing something that I’ve never seen another fast food business do just to keep the drive thru lane going but then totally confused about who ordered what when the orders come out. A word of advise, give the order a number and write down the vehicle they are driving so you won’t be confused and give away orders to...

I hate writing negative reviews but here we go again. My husband decided to place an order for a 16 piece family meal to have an easy day of no cooking. He gets there and places the order on the kiosk. Not only did he wait for a WHOLE HOUR with no mention of his order while he watched others receive their order no problem but also when he confronted the workers about the order they tried lying to him and saying that someone else to all of the crispy chicken and they had to make more. I would have believed that they were busy plucking the chickens to prep sooner than that tall tale. I am no expert but I also know it doesn't take a whole hour or more to cook chicken in a deep fryer. So say they cleared his order from the screen before handing it to him and then forgot about the order leaving him sitting there waiting. No one checked with him or anything. He got home and we checked the bag. Only had 15 pieces of chicken that were half breaded and one of the legs was burnt. Looked nasty. Not good quality. What happened to people taking pride in their work? Or at least doing the job right? The world may never know. As for me I suggest you run FAR AWAY from this disgraceful establishment and their...

We were Passing through, going home from a girls trip to Ruidoso, your staff was rude. Service was horrible, lady told us she couldn't take our order because she was going on her break, three kids are sitting in a corner having their break, no one at the counter, we had to ask someone to help us, and seem upset that we did, our orders were wrong or food was left out, when i told your worker that he had left an item out, he mouth off after i walked off and one of my friends heard him, and other customers were saying the same thing, but after reading the other reviews, nothing has really changed, your management is bad, and your company doesn't seem to care, or do you not read your reviews, those young workers don't seem to care or know about...