FJØRN Design Studio — Local services in Carmel-by-the-Sea

I have both shopped at Fjorn for a few years and have never had a problem others have described. I have found the staff courteous and friendly. While they have had problems receiving merchandise from the vendors, that is not their fault. They are dealing with foreign vendors that do not always share the same values concerning customer service as we Americans do. When I have had issues, they have corrected them.

As for contacting them, they are generally closed on Mondays and Sundays, except for certain holiday times and peak tourist season. They do not have long hours during the day and are on California time. This is not a large operation but a locally owned business. I visited their store, which is quite small but always has an inviting atmosphere and is tastefully merchandise.

I have worked in retail for many years and know there are two sides to every story. While there were problems at times in the past, the owner and staff have made great strides in contacting customers and following up if there is an issue.

Yes, there products can be pricey but they are of higher quality and worth it. Some are out of my price range but there is much I can afford and have enjoyed. i also appreciate that the owner will not continue to carry a product line that does not meet his standards for quality and timely delivery so as not to create issues...

Frankly, I'm not much of a shopper--it takes a pretty special store to make me want to browse, but Fjorn-by-the-Sea is such a store. It is filled (but not TOO filled!) with beautiful, well-crafted, and high quality goods. Whether I'm looking for a small gift or a larger home purchase, I always check out Fjorn-by-the-Sea.

Recently, I bought a gorgeous Danish table lamp, and truly, it is the highlight of the room. Its color and design provides just the right mix of utility and beauty. Everyone who sees it comments on how cool it is, and wonders where I got it!

As for customer service, Sig is always welcoming, listens carefully, and makes great suggestions--I'm so grateful for his knowledge and helpfulness. There are a lot of stores in Carmel, but this one is worth going back to...

10/16/18: I am editing this review because the new owner has contacted me and generously offered me the same deal I had initially telephoned about. He has persevered to make his business more responsive, so he deserves an upgraded second review. Although I am no longer interested in the product, I certainly appreciate his efforts.

I have called 3 different times (morning + afternoon), on 2 different days. I left my name and phone number, as instructed. No one ever called me back. They have an ad in the SF Chronicle advertising a special deal on Georg Jenson flatware. I specifically referenced the brand, asking for more info, like the PRICE. Very simple. No response. They have lost me as a prospective customer. With such bad service, why should I...