Superior Auto Works — Local services in Carmel

October 10, 2021-- I wrote my original review several years ago. As many businesses come and go, or flat out change perspectives -- Superior Auto Works has stayed completely consistent in quality of services offered. Joe and team really stuck with my car (now a 2011 Merc C300) to diagnose a weird feeling with the drive. There are a number of places you can take a car to get repaired -- but there are few that will truly get to the root of the problem and make certain that it's properly resolved with no lingering issues (or why it can't be resolved, as was my case this last week). I really only trust Superior to work on my cars now. When/where I'm allowed to have work done, I tend to get on the schedule at Superior to have things resolved proper the first time. Every dollar I've spent has been well spent money -- I really can't say enough good about this team.

I was recommended to these guys when I was looking at buying my BMW. 5 different people who were not involved in the same conversation told me to talk to Joe & company. Two years ago, they did an unbelievable inspection on my car before I purchased it. Last year they saw a problem developing on the tensioner on the serpentine belt, contacted my warranty company and got things lined up to get it fixed (before I had problem).

This week (04-Mar-2014) they went well above the line of duty when I reported a mysterious leak. They found that I had 2 major leaks and battled my warranty company (for me) to get everything covered that needed repaired. Not only does my car work as it did when I drove it off the lot, but I really have a sense that everything about the car is working fine.

If you're looking for a reliable, neutral, honest, auto mechanic who delivers exceptional value for the money, I +HIGHLY+ recommend you give them a call. I cannot say enough positive about my experiences with them and how lucky I feel to have been...

Took my 2007 high mileage Lexus GS300 in during the COVID quarantine to take advantage of the bumper to bumper inspection advertised on a flyer for $150. I will add that I had them look into a check engine light as well as a rough idle I was getting from the car. Two days later I got a call saying there is $6600 in repairs needed and my bill for the inspection would be $240. I understand that I had them diagnose a specific problem and I had assumed they would increase the charge for that additional service. HOWEVER I was never notified before they added $100 to the agreed upon amount. But whatever, $100 isn't what urged me to write this review.

The thing that solidified for me that I will never take a car here or recommend a friend or family member to take a car here for service is that when I asked for the inspection findings to be printed off at the time of paying the $240, the owner of the shop said "oh it'll be a lot easier on my end to just email it". (I will add, that at this time I told the owner that I won't be completing the $6600 in repairs with them because I had priced out the work at other shops to be nearly 1/3 the price. You could tell his attitude changed right then.) I said that's no problem I understand, ill look for an email later on. Later that evening I still had not received an email with the inspection findings. I gave them a call and asked what had happened. The owner said " Yeah Sir, so I'm not going to give you that list because I think its best for you to have your other shop do a full inspection and do what they think is necessary." I asked him why he would tell me to my face he would email it when he knew the whole time he wouldn't... the owner is a liar and coward. Thank god I didn't go through with the...

So today, I picked up my beloved BMW from Superior after being there for a lenghtly (not a fault of Superior) and complex repair. First, let me preface that I consider myself reasonably knowledgeable about cars due to having worked in the auto industry and being a car enthusiast. When it comes to automotive repair, I expect perfection - yeah I am the mechanic's worst nightmare as I scrutinize every aspect of the job and crawl around the car making sure the car is not missing a single screw after the repair is complete. So when I dropped the car off, I was frankly worried, especially given the extent of the work required. Let me tell you - these guys know their stuff. I was skeptical but they proved me wrong each time I second guessed them about something. Actually they were more knowledgeable than one of the BMW techs I talked about one portion of the repair. They took their time, it had to be done their way, but at the end you could not tell that the car was touched by a mechanic. This is the standard of service you seldom get. So be prepared: your car will be fixed right, it may take a bit longer than elsewhere, but at the end it is worth it. The shop is spotless, has good equipment, the car is properly protected during repair, the parts are well organized and looks like the techs are all seasoned. I am glad to have them so close to me. Great job - you deserve to be...