Lee Supply Carmel: Plumbing, HVAC, & Appliances — Local services in Carmel

I'm giving two stars because we had a very positive experience with Ben Yoder while buying a sink and faucets. Unfortunately, our experience with the appliance department was very negative.

We had a negative experience working with Sherry Jones to buy a new Wolf rangetop and vent hood. She was disorganized and lacked follow through. Her technical team came onsite to size the appliances and did not realize the hood was ductless. Fortunately I realized her proposed equipment would not work before ordering.

Sherry failed to mention that a price increase happened and that our quote would increase in price after it expired. When I told her I was seeking a quote from her competitor she stated, 'that's business.'

Against my better judgment, we tried to place an order with her this week over the phone. She did not have the quote ready and tried to take the credit card info without verifying the total. The total she gave me was higher than the quote she emailed the previous day. Sherry forgot to adjust the price on her quote to account for the price increase that happened a month before. Upon realizing this fact, Sherry did not take ownership of the quote mistake. Instead she blamed me (I told you verbally) and she blamed her tool. I reiterated that I had a valid quote in hand from her that I used to compare against her competition. I told her I expected her to work with her manager to find a way to honor the price. Sherry finally agreed to speak with her manager and get back with me the following day.

Sherry never followed up with me. I placed an order with Grand Appliances yesterday and saved about 10% on my order while buying comparable quality brands (Wolf and Vent-a-Hood). The buying experience with Grand was...

Lee Supply has a beautiful showroom with quality products as well as average products that are expensive. We are renovating and have dealt with multiple frustrations when placing a simple order from Home Depot or Lowes. So we decided to get out of that bureaucracy and try paying more $$ in exchange for expecting reasonable service.

I ordered a dishwasher at Lee Supply on Dec 19 (that's 7 weeks ago) and was told it would take about 2 weeks to arrive. My credit card was charged. Have not heard a word, I called and left a message 2 days ago. Still crickets. I did repeat my phone number on the message, as well as giving them phone and address with the original order.

They have over $2K, I have not the courtesy of an explanation. It's like dealing with Home Depot at twice the price.

Edit: after a second call I did receive a call from a manager who apologized and assured me there was a problem with 1 employee, and has scheduled the dishwasher install. I intend to give them a second chance and will update my review accordingly.

Second edit: dishwasher was delivered as promised with good service from installers. I have since went back and purchased a faucet there. The order with that went well, from the sales person to the individuals at...

Several years ago we renovated our kitchen and replaced all of our appliances, which we purchased at Lee. The staff was knowledgeable and helpful, making sure that everything was on schedule, no small feat as we had several contractors working to wrap things up.

That alone would have earned five stars, but I am writing this to comment on the experience I had yesterday while trying to resolve a minor issue with our dishwasher. Jeanne answered my call. She was friendly and reassuring, and then promptly followed up with more than I had asked for but information that will allow me to address this and any future issues I could have on my warranties. This is the treatment I would hope to get if I walked in to make a purchase, but not what one often finds four years later.

This is why we chose Lee Supply and why we will choose them again...