Autohaus Dierolf — Local services in Carmel

This place is getting more and more difficult to trust in terms of reliability as time goes on. I like these guys but there are some blatant issues I’d like addressed. (The not so great) Whether you call or stop in for a quote expect to wait at least 3-4 days to get one, often times up to a week or more.

I understand they get very busy but I think they’ve got more cars than they can handle. I took in my Mercedes for a relatively simple Alternator+ Valve Cover Gasket replacement and they had the vehicle for over 3 months, which I think personally is unacceptable, it’s not like I was getting an Full engine+ transmission rebuild.

There was an occasion where they decided to fix my broken, yet still functional hood latch and charge me for it when I never mentioned anything of it during the initial consultation, especially to have it fixed. Nice gesture but not cool to charge me when it could have been done as a courtesy if they were going to touch it especially during a $1200 visit.

They could definitely use a bigger facility and more staff and I feel like that would ease up on the crazy amount of time it can take to get your vehicle back, Although I do understand overhead and business costs.

(The Good) Old school shop with all ASE Technicians very experienced on MB/Daimler vehicles as well as Mercedes Star Diagnostics systems (Dealer Spec Computer)

Doesn’t really matter how old or new the car is they can get the job done.

Out of their own kindness they have went out of their way to supply me with little items I have needed when I was working on the car myself at home and wondered if they had so I didn’t have to wait for shipping or pay crazy dealer prices on 96th street. I came in one time needing coil pack and wheel bolts and Louis didn’t even think twice about going back and grabbing some without even...

First off I know this place is professional and they do great work when they want to. However, sometimes mistakes happen. But can you own up to your mistake and make it right with the customer?

Took my SEC in when it died. Suspected it was the fuel pump. Mechanic ran a series of tests and concluded it was indeed the fuel pump. So he replaced the fuel pump. They called afew days later for me to retrieve the vehicle. Came in and picked the car up with a horrible misfire that I 100% didnt have before. Drove home with the misfire figuring it was another issue. I made it home and noticed a very strong fuel odor coming from my engine.. I removed the air cover and noticed my fuel distributor was leaking fuel. I called and was instructed to drive back to Autohaus. So I drove back. Mechanic tightened the fuel line and informed me he made an honest mistake from testing pressure. (Apologized and shook my hand, very honest sincere mistake) Fair enough. Drove home again. Long story short, after further inspection of my ignition system, 2 plug wires were misplaced causing my misfire. I called Chris to inform him about my issue and was told "You got a good deal for the time that was spent on your vehicle."

How did I get a good deal when the work wasn't even complete when I paid you? How did I get a good deal when you misplaced my ignition wires?

In my opinion this was very bad business of an establishment I thought had more...

I bought an old mercedes-benz from this shop, I cannot say enough good things about my experience. Everything was done in a timely and professional time frame. I did pay a service fee and one small mechanical issue came up with the car, the agreement was honored and taken care of quickly and to my complete satisfaction. Very few shops operating today with such a high level of customer service, in my opinion. I cannot recommend this place enough. This is my honest opinion of this business I was offered nothing for this review. I am currently recommending this shop to my daughter who is a fellow Mercedes fan. Professional, honest and timely in all respects,...