Performers Flooring America — Local services in Carol Stream

I first met John, the owner, at a home show in Arlington Heights. We talked a lot about different flooring but what struck me most about him was that he didn’t try to “sell” me. I took his business card and not too long after that I ended up in his store working with him on tiling our bathroom. It was going to be a big job as it was being completely gutted. It took me a long time to decide what I wanted and he was very patient with me as I looked at different tile. I actually liked his design ideas way better than my own so I pretty much left most of it up to him because I thought all tile was 12 x 12. I couldn’t have dreamt up a better look if I tried. That was back in March of 2009. My bathroom looks just as good today in 2015, as the day it was finished. The quality and workmanship that went into my bathroom made me go back for more.

In February of 2011, we went back to them for our living room and foyer, another big job. This was harder for me to decide than our bathroom. John sent me home with several different samples to see what they look like in my own lighting and I did this several times until I finally found what I was looking for. And then the design…again, John to the rescue. I had no idea how many ways you can lay tile and after looking at several options that I liked, we came to a decision. They finished up the job in 2 days with a couple of finishing touches right afterwards. Here we are 4 years later, and the floor looks just as good as the day it was finished.

I will never have anyone else do tile or flooring for me but Performers. In comparison to buying my own tile and hiring someone to install it, the price was not much different than having these guys handle the whole thing for me and no hassle of handling all the materials…I got more than what I paid for. And I plan on going back for another job…Thank you John and your crew for 2 jobs very well done! Still happy after all...

Do not use this company! They are overpriced and the quality of their work is terrible. You are paying for the store front and salesman! The installers did their best but they were just not skilled enough. The salesman demanded full payment before the job was done, even threatened to pull the job, but it’s in their contract to pay when the job is done and you are satisfied. Maybe he knew the quality of work to come. They installed prefinished Mohawk hardwood and replaced the stairs with raw oak treads. I found later that Home Depot has the same flooring for almost half the price. But my main issue is with the craftsmanship of the stairs. There are large gaps where the tread and risers meet the stringer. Also, smaller gaps where the tread meets the riser. They didn’t make any attempt to level the treads during install which is visibly obvious. They covered the risers with oak veneer to cut corners on replacing them. I agreed without seeing it first and you can tell it’s veneer which looks like crap. The prefinished flooring and stained wood on the stairs don’t match. However the salesman never told me they couldn’t match a factory finish during our conversation. The job supervisor told me AFTER the flooring was laid and stairs were torn apart. I would not have selected prefinished if I had been informed. My neighbor had his stairs done for $1000 less and they are flawless. His price also included new stringers and spindles as well as sanding and staining the balusters and railings. This company would not do any of that and we had to pull the spindles out ourselves before the install then replace them after. It’s probably a good thing they didn’t touch that part anyway. There is more but I’m already writing a novel. I hope this review can save at least one person from being left with...

We had some damage to our floor based on a leaking pipe in our condo. We live in a garden unit so the water drained through the walls and in under the floor destroying a hefty chunk of it.

We had 4 different companies come out and assess the damage and all 4 told us the same thing: old floor, floating floor, will have to replace the entire thing.

Performers had a specific benefit in that since our insurance was paying they were directly connected to the State Farm insurance system and were able to skip the whole 'reimbursement' step. They simply directly billed State Farm & even contracted a moving company to move us in and out (including our piano which is a pain in the ass). Again everything was direct billed and we didn't have to deal with the hassle.

I worked with Roland in the sales department. He was knowledgeable, flexible & able to answer a ton of questions we had about the process as well as which wood we could/should use. He also provided about 100 samples to us per our request because we were changing the entire color scheme.

I worked with Tina in scheduling, she made scheduling very easy and the crew was in contact by phone in advance of showing up and on finishing.

Most important than anything though, our new floors look spectacular and there was no damage to anything else in the house during the work.

The only recommendations I'd have for anyone in a similar situation: -If State Farm refers you to Performers directly call Performers yourself to speed the process. The referral process can take a few days otherwise and just slows things down. -If you're out of your house for work to be sure you check in with the crew after 1 day of work. Our floor was finished in 2.5 days after an estimated 4 days. You might get home even sooner depending...