Belk — Local services in Carrollton

I haven't been here shopping in years. It was good then, but I encountered bad service spirit and attitude from, a sell representative in the men's department today 04/07/25. It was a black lady being rude after I hand my receipts to your she makes me hold it so she can scan barcode, who does that in clothings stores today. That was a first time experience with someone asking to hold the receipt while they scan the code they usually grab it and scan it. Also I had the bag and she grabs it instead of letting me take out what I wanted to return, which I said the dress and then she proceeded to ask what dress when one of them actually clearly was a dress. Also because she was complicating things I decided not to buy anything. It's sad she was being so rude to me and I'm black too, so I'm not being prejudice. I even looked at the other customer in a way like I can't believe this because it was...

I went in to purchase cologne and after waiting 15 minutes while the lady at the counter did whatever she was doing and pretended like I wasn’t standing there, she finally turns around and just stares at me. I said I’d like to purchase this cologne, she did not speak English well at all, but proceeded to tell me she didn’t have that cologne, despite the fact that there were several gift sets of it in front of her. She said “this not you want, pick something else”. I said that is what I want and she acted like she didn’t understand. I asked if there was someone that could assist us and she very rudely stated “No”, I explained that I could not understand what she was trying to tell me and she said “no help you pick something else”. She then walked away and went back to ignoring customers standing at her counter! I will not be returning to this store if the employees treat...

Not sure if my issue is with Belk or Clinique. I went there to specifically get a free gift with purchase through Clinique. The free gift was supposed to include a free full size moisturizer. When I checked out, I was told they were out of the moisturizer that came as the free gift with purchase. They gave me two tiny samples instead, a fraction of what I should’ve received. I noticed that they actually had the full size moisturizer in their counter but they refused to give it to me even though I spent the required amount to receive it. They said they ran out of the free ones that go in the gift and the ones in the counter are for sale. In my opinion, you should receive a free full size (as advertised) if there is one available in the store. There’s no difference in the one that comes as a free gift and the one you’re selling in the counter. Poor...