Hampton Inn Carrollton — Hotel in Carrollton

This bad review is primarily due to the most horrible bed and pillows I have ever slept on, but the bed was just one of the issues with my room.

The bed is hard as a rock. In just a few minutes of side sleeping, my hip felt like I was laying on the floor. The pillows are those awful mushy pillows that squish down to nothing when you lay on them. I asked the front desk staff if they had firmer pillows and was told no. I asked if they had foam mattress toppers and was told no. The main thing I want from a hotel is a night of sleep. Well, first night was horrible, second night made the first night seem like a dream. I only got 4ish hours of sleep because of the ridiculous pain I was in from trying to sleep in the world's hardest bed.

Aside from the bed, the room is big enough, but not very clean, lots of stains on walls, bedding, floors. Bathroom linens smelled stale and not very clean. Toilet seat isn't tight so it would shift and almost throw me off. Water in the shower took forever to get hot. Shower curtain was ripped and not big enough so floor got wet. Sheer drapery in the window was also ripped. The drapes do not block out the light. After my second outrageous night trying to sleep in that torture bed, I tried to nap before going to the event I had that evening, but I couldn't get the room dark enough, plus the bed is just unbelievably hard.

So, here I am, writing this review instead of sleeping. I dread trying to sleep here again tonight with tomorrow's long drive ahead of me.

Hampton Inn Carrollton, you need to do WAY better. If you are going to have slabs of concrete for mattresses, then you need to provide foam toppers for people who don't enjoy sleeping on rocks. If you are going to have the worst, cheapest, garbage pillows ever, please have firmer pillows in stock as an option for guests who would prefer not to need a chiropractor after one night in your...

We have stayed here multiple times over the last three years. Most of the past experiences were good, but this last stay was not enjoyable. The room was okay, not when we checked in we asked for a late checkout and was told we had a 2:00 on checkout time. That worked for us as I was working in town and my girlfriend could work from the hotel. Well, the hotel staff tells my girlfriend that they cannot honor the late checkout, they tell her this as I am out of the hotel and working, she has no vehicle and I could not come get her. The staff kept knocking on the room door even after being told that we had late checkout and with a do not disturb sign on the door. After spending an hour or so “discussing” late checkout availability with the staff, they finally tell my girlfriend that she can stay until 1:30, but not 2:00. Not sure what 30 minutes difference makes, but okay, great. Well she went back to work but was again harassed constantly by staff knocking on the door. My girlfriend then had to get out of the room before the 1:30 agreed upon comprised time, I then had to leave work to come back to get her. Not a good experience at all, poorly handled by the staff. I am not happy with the way that everything was handled at all, they have late checkout available, it says it in their local website, but they do not honor it. We will not be back to this hotel ever again, after 10+ stays, and even more in the future, this location will never receive a dime from us again. Do yourself a favor and stay somewhere else, honesty goes along ways and this staffs inability to honor their end of the stay is less honesty...

I chose The Hampton Inn for a Staff Hospitality Training in Carrollton, GA. The problem is, the hotel created a subpar environment to teach how to elevate a customer’s experience. See the attached photo. I brought the excessive white dots coming from the projector itself to the attention of hotel mgmt prior to the training. I was told by the first individual that “they couldn’t help me with that bc they only had one projector, but that they would get Reagan.” As Reagan is very busy and hard to get in front of, I was able to show her the issue just before training was set to begin, but by the time she came back (to tell me there was nothing she could do about it), my training had begun. The hotel’s solution was to take $30 off of the overall price. A random $30. I asked for a round $50 off to demonstrate the subpar nature of my experience, especially because my training is titled “The Stars are in the Details,” suggesting that the little details matter. I found it embarrassing to teach on a topic where the environment didn’t match. When I asked Reagan to settle with me, the answer was to double down and all of a sudden suggest that “they don’t charge for AV,” so essentially, their faulty equipment shouldn’t be considered a part of the cost, so the nickel and dimey $30 was the best they would do. My company spends a lot of time in Carrollton, and subsequently money at the Hampton Inn, but this experience (over $20) will make me and my team make different business decisions for lodging on the go forward. I teach all the time how splitting hairs ultimately costs business. This is a...