Carteret BPO Elks 2235 — Local services in Carteret

I will summarize my experience. I live out of state and rented the venue for my wedding. The grass was not mowed until the day before after multiple requests. We asked that it be mowed again because it was not done right the first time. They did not clean/sweep after themselves and my family had to clean this so the wedding could be set up outside. Kim is the lady we had interactions with and was respectful, considerate and accommodating. A lady by the name Carolyn accused of smoking weed the day of the wedding called us b** on multiple occasions and used foul language from setup to clean up and no one in management did ANYTHING even after complaints. (Kim was out of town) Carolyn also threatened to keep the security deposit (which they did) She and another lady kept on coming into the hall during a private event to look around (very unprofessional) and make complaints. They refused to refund the security deposit after my family, my husband and I ensured the place was spotless and after their own representative commended us for a job well done ( They set up for the next event before we left the venue ) There was no damage to the venue. We took pictures and presented them and still nothing. Also it seemed like there were multiple captains running the ship. Kim is who we rented the venue through and is who they should have gone through if they had any complaints. The venue is a nice space; the customer service is horrendous. Advice to management, let Kim handle negotiations and complaints in the future rather than bombard your customers with questions or accuse them when you can go through Kim (Most of you honestly do not have manners) You embarrassed myself and my family with your actions. I WOULD NOT recommend this venue if you value your money and...

I recently reached out to Elks Lodge 2235 in Carteret, NJ to inquire about pricing for an event. Unfortunately, my interaction with Kim was extremely disappointing. When I asked about pricing, she refused to provide me with any information unless I had a specific date in mind. I found this to be unhelpful and unclear.

As a vendor who frequently recommends venues to clients, I was shocked by Kim's unprofessional demeanor. When I mentioned my profession and expressed my intention to share my experience with others, she became defensive and stated that she didn't need my help. She even went so far as to say that she wouldn't provide pricing information to me, which I found to be unacceptable.

To make matters worse, when I informed her that I would be leaving a review about our interaction, her response was 'please do.' This lack of concern for customer satisfaction and blatant disregard for potential business is alarming.

Overall, my experience with Elks Lodge 2235 and Kim's customer service was appalling. As a business, it's essential to provide helpful and courteous service to potential clients, regardless of their profession or intentions. I would not recommend this venue to anyone based on my...

Really nice venue that holds about 150 ppl. the hall looks really nice and it looks new. About $650 to rent with $300 security deposit. Must sweep and mop the floor after the event. They give you ample time to set up which is really nice! Party must end at 11pm. I love the fact that there is a backyard so you can have an additional activity outdoors weather permitting. My sister had a mini petting zoo outdoors. You can bring your own food, drinks and alcohol. Kim is really nice and easy...