Smith Pet Care — Local services in Carthage

Twice I have been told one price and then charged another. The first time was $50.00. This time 5.00. They came out after cutting my dogs nails and told me that they have had problems cutting his nails before and they recommended meds before he gets it done again. I had NEVER been told they had problems cutting his nails previously by anyone at Central Pet Care. I told her I didn’t want to have to give him meds, so I would not ask them to cut them again. Then I was charged $5.00 more than they told me. As a business owner, this is horrible business practice. If there is a problem, you discuss with your customer BEFORE you provide a service that if you encounter problems you will have to charge an additional amount. You do not go ahead and then charge your customers more than quoted. When this was brought to their attention they blamed other employees. Michelle called me to hear my concerns and after hearing all this told me that her computer notes said that it appeared I had been told. I told her again I had not been told anything about him being difficult with his nails and she said that it appears that I was told. I told her that I am not a liar and I could not help what her employees put in notes and did not really do. Then she told me that my dog had a history of being difficult. He is the sweetest most loving laid back dog I have ever been around. He has never been difficult. Michelle was basing this on notes that said he was difficult when his ears were scoped. I was in the room when this happened and all he did was pull away from the scope. He was not aggressive in any way. So, for the difference of 5 stupid dollars they blamed others their office and labeled my sweet dog difficult AND called me a liar. Not very professional! I told them to keep the 5 dollars since they did not understand good business practices because if this is how they treated customers they...

I wish I could give them more than 5 stars! I took my sweet little Irving in and they were nothing but polite and respectful! They told me everything that was wrong with him. And they did everything I asked and answered all my questions. He’s been hooked up to an iv for two days now, and I’ve callee multiple times for update, and they are just so respectful and give me an update every time! They have helped him so much! I’m so happy to know that he’s in such good hands! Central Pet Care, will be my new vet! Thank you from all of Irving’s family!!

Edit: well I called today due to the fact I was told he might get to come home today. (Which he isn’t going to get too, which is fine I want him to be feeling better and healthy before coming home) but whoever answered the phone was so disrespectful and hateful, and when I asked for an update, she asked if he was a parvo dog. And to my knowledge he wasn’t. Well when she talked to the doctors they said he was. And when she got back on the phone with me she said “yeah he’s a parvo dog and you told me he wasn’t” I was never told he tested positive for parvo or nothing. I’ve been very pleased with this vet until this lady answered the phone. (I’ll edit and put a name when I figure out her name) she should not be working at this vet clinic she will get bad reviews. However everyone else at the place is awesome! I just wish I would have been told he has parvo. 💁🏼‍♀️ That and the cranky, hateful person who answered the phone. Those are my only issues. Other than that the doctors there are great and awesome! And very respectful and caring when you...

My dog got a massive cut at the river, I will say the initial exam was fairly priced and they got him in very fast. The doctor had very little bedside manner and had me feeling very stressed out believing there was another issue. She recommended xrays but wanted to start antibiotics for a few days beforehand. When it came time his leg looked much better so i asked if xrays could be waived. After completing everything I assumed it would be cheaper than the estimate considering xrays were not preformed. Instead I'm told that a lot of her day was dedicated to this procedure so i was to pay to compensate for that. When asked if I could see an itemized version I was told by the front desk lady I have to pay first then I can see it. This seems very illegal. In total i had paid 500 dollars for stitches and a drain, when I came to the follow up 4 days later I'm charged an additional progress fee for removing my dogs drain of 45 dollars? Shouldnt a follow up for a 500 dollar procedure be waived?Personally I think they'll charge you for whatever they can find. Odd to me that the additional cost tacked on to my bill was exactly the same price as the xrays I asked to be waived. I would not recommend this vet clinic to...