T-Mobile — Local services in Carthage

Joel was absolutely everything that a sales representative should be. He explained everything thoroughly and gave me straightforward, quick, and honest answers to every question I had. He was confident in his knowledge and gave me his honest opinion on what would be best for my needs, not his. Even when explaining some upgrade options, it was clear everything was my decision: I never felt like he was leading me to a decision or pushing me to buy anything. We initially came in with the intension of pricing a new phone or cancelling the plan for the price we got at AT&T but Joel made it an easy decision to stay, not just because of the price. When we came back (quickly) there was an issue with the upgrade and Joel did everything in his power to fight for us and make everything as easy and painless as possible. I also appreciate how quickly I was greeted and communicated with each time we came in, a great sign of good...

Each day it just keeps getting worse and worse now 3 hours to download 1.380 GB for a game update save your money and go somewhere else now worth it. My service just keeps getting worse with every survey they asked me to give. Don't let this company screw you over like they did me I have tons of videos of this company not holding up to there word. Completely useless company. They lie the Internet is useless and doesn't not hold up during gaming like I was told it even struggles to stream movies. Every night at 8pm the Internet bogs way down and does not improve till the next day. Please save yourself the pain and hassle and do the research before making the switch. Because if not this is the stuff you will be dealing with all night. The sad thing is the photo that has almost 600 views is the photo of good signal but it's not true the signal sucks but the one's showing the bad don't have much views I...

When I walked in, all the associates looked surprised to see me? They looked like a group of teenagers huddled together hanging out. I continued to ask my questions about our service, was told I had to call customer support for help, but I asked for them to try and look at my account anyways. As she was looking up the account, I was given an indifferent attitude, while one of the cheerful coworkers was fan-girling over concert tickets on her phone, trying to show them to the associate helping me. Overall terrible costumer service; I work with people everyday and I know that time is money, and if someone is spending time in your store, try and be a little more...