Ashley Store — Local services in Cary

During my recent visit to Ashley Home Store, I had the privilege of working with two exceptional individuals, Ben and Karen. Their professionalism, knowledge, and dedication to customer service made my experience truly enjoyable and memorable.

From the moment I walked into the store, I was greeted warmly by Ben. He immediately made me feel welcome and took the time to understand my needs and preferences. With his extensive knowledge of the furniture collections available, Ben was able to guide me through the various options and offer valuable insights and recommendations. He patiently answered all of my questions and provided detailed information about each piece, helping me to make informed decisions.

Karen, on the other hand, was instrumental in ensuring that my experience at Ashley's was seamless and hassle-free. She assisted me with the logistics of my purchase, coordinating delivery dates and times that suited my schedule. Her attention to detail and commitment to excellent customer service were evident throughout the entire process.

What impressed me most about Ben and Karen was their genuine care and dedication to making sure I found the best pieces for my new home. They took the time to understand my personal style and budget, offering suggestions and alternatives that perfectly matched my requirements. Their expertise and passion for their work were evident in every interaction.

I am truly grateful for the outstanding service I received from Ben and Karen at Ashley Honestore. Their professionalism, knowledge, and support made the process of selecting and purchasing furniture for my new home a delightful experience. I would highly recommend both Ben and Karen to anyone in search of exceptional customer service and expertise in the world of furniture. Their dedication and commitment to ensuring customer satisfaction are truly...

I chose to shop at Ashley instead of buying online because I wanted a more reliable experience—I wanted to speak with a real person, see and feel the furniture before purchasing, and most importantly, receive my order on time. Unfortunately, this turned out to be a nightmare.

I clearly told my salesperson, Taylor, that I needed my sofa by the end of January 2025. The first delivery on December 28 brought the correct loveseat, but the sleeper sofa was the wrong fabric. They rescheduled for January 2, yet again, the wrong fabric. They then promised a correct replacement on January 23, only to push it back to January 27—forcing me to cancel clients just to accommodate their schedule.

To avoid more delays, I texted Taylor to confirm that this time, the correct sofa would arrive. And yet, when the delivery finally came, it was STILL the wrong fabric. At this point, I had no choice but to keep it, as my visitors were arriving on January 31, and I had already sold my old sofa.

To make matters worse, Taylor overpriced the delivery fee at $239 and charged me $399 for a five-year protection plan—only for me to later realize I could have purchased the same items for less on Wayfair. Every time I reached out to her about an issue, she always say shes off and told me to call the showroom instead. I made the mistake of trusting her promises, and I deeply regret it. I get it—she needs her commission. I'm also in sales, but I make sure my clients get more than they expected. It's not always about the money; it's about how you share goodness with everyone. That’s what makes a perfect business.

I wish I had read the reviews before purchasing. If you're considering buying from Ashley, be warned—this experience has been nothing but frustration, delays, and...

I had a previously horrific experience (!!) with Ashley Furniture a few years ago when I bought multiple pieces of furniture then sent them all back/cancelled remaining purchase during the allotted period for various viable reasons.... then had to go to war with Ashley HQ for months to get my money back. Needless to say, I had never considered purchasing from Ashley Furniture again. However, I happened to wander into their store in early November when they launched their Thanksgiving 2024 sale, and I saw a couch and loveseat that I really liked.

Sales rep Danny spent a considerable amount of time with me (a few hours). Unlike my experience there a few years before, Danny was transparent, honest, knowledgeable, and actually listened to what I was looking for. He gave me really good advice in terms of the extra warranty I ended up purchasing, when to purchase to make sure I got the best price (I have actually checked periodically since my purchase and he really did give me the best price for this set I've seen), and the best delivery advisement due to the upcoming holiday season.

I waited to give this review because I wanted to make sure that my delivery experience went well (it was excellent -- unlike my previous purchase!), and the furniture I purchased survived the first month+ in tact, with built in heat and massager still working (yes, it does, and we love our new set! :)

Thanks, Danny, for a great transaction all around! I appreciate your empathy of my previous (awful!) experience....your commitment and follow-through to make this experience very positive...your attention to detail... your knowledge and your recommendations, which turned out to be solid advisement and not just some "sales pitch." ...