J&C Auto Collision — Local services in Cary

When my mother-in-law’s car failed its inspection at CarMax, she was completely distressed. She had purchased the car there and was shocked when they told her the front indicator wasn’t working. What made matters worse was their explanation: they claimed they had replaced the bulb during the inspection, but the indicator still didn’t work, and they insisted we needed a new part that wasn’t in stock. This left her in a tough spot since she needed her car for daily activities, and the uncertainty was frustrating.

Looking for a second opinion, we turned to Jose at J&C Auto Collision, and it was one of the best decisions we could have made. From the moment we walked in, Jose’s warm and approachable demeanor immediately put us at ease. Despite being busy working on another vehicle, he stopped what he was doing to take a look at the issue without hesitation—a level of attention and care that’s rare to find these days.

In just 10 minutes, Jose not only pinpointed the problem but resolved it on the spot. The issue wasn’t the bulb or a new part at all. It turns out someone had incorrectly placed the wire into the wrong connection on the bulb, preventing it from working. This simple oversight by the previous technician had caused all the confusion. Jose carefully reconnected the wire, tested it thoroughly to ensure everything worked properly, and handed us the keys—all at no charge.

What stood out most was Jose’s exceptional attention to detail, clear communication, and willingness to go above and beyond. He took the time to patiently explain the problem in terms we could easily understand, reassuring us that the issue was minor and completely resolved. He didn’t upsell us or suggest unnecessary repairs—he simply fixed the problem, with kindness and professionalism that’s truly unmatched.

Thanks to Jose, my mother-in-law’s car passed inspection, and she left feeling completely taken care of. This experience was a perfect reminder that there are still honest, skilled professionals out there who genuinely care about their customers.

If you’re looking for an auto repair shop where integrity, expertise, and excellent service are the norm, look no further than J&C Auto Collision. Jose and his team are phenomenal, and we are so grateful for their help. Thank you, Jose, for turning a stressful situation into a simple, positive solution. You’ve earned a loyal...

I brought in my car to replace the sun visor and the mechanic working on it told me I needed to get my brakes changed asap and that the car was dangerous to drive with the brakes I had on. As someone who doesn’t know much about cars I immediately assumed he was trying to upsell me. But a few additional opinions confirmed what he told me. I bought some parts and had him install them. My car is super smooth now and no squeaking when I break. The same mechanic told me some other things I can get replaced, just for safety and longevity, but confirmed the car wasn’t dangerous and that I can just get to replacing those parts when I have the time/money. I drive a Toyota, trying to make it last forever with upkeep. I bought the parts myself but the service was slightly cheaper than surrounding mechanics that...

I came to see Jose at J&C Collision after 10 years, and their service, pricing, and—above all—Jose's friendly attitude remain unchanged. I needed to replace a side mirror on my RAV4 and was quoted two to three times more elsewhere by people who seemed less knowledgeable. I even watched a couple of YouTube videos but ultimately asked Jose to handle it. He and his team completed the job in just 15 minutes with expert precision and perfection, all at the best price in the RTP area. I 100% recommend J&C to anyone looking for the best price, top-quality work, and outstanding customer service. Love their work—keep it up! Thanks for always being...