The Mayton — Hotel in Cary

I had high expectations for The Mayton, but my experience was beyond disappointing. This was my first time staying here, and I had heard great things, so I booked a Junior King Suite for $1,100 to decompress after a stressful week without running water due to a major plumbing issue at my home. I was looking forward to a hot bath, a long shower, and a relaxing night with room service—but instead, I was left feeling dismissed, judged, and completely unwelcome.

When I checked in, I found that my suite did not have a bathtub, even though that was the only reason I booked that room type. The front desk associate, who was kind and professional, explained that only two suites actually have bathtubs and offered to cancel my reservation if I wished. Instead, I moved to a regular King Room, assuming my bill would be adjusted accordingly.

After getting my luggage into the new room, I immediately returned the suite key and inquired about the $400 price difference (since the regular King Room was $700 instead of $1,100). I was told I needed to speak with the manager.

This is where the experience completely fell apart.

As I waited, I observed the manager cheerfully assisting another guest—offering her a bottle of wine, additional wine glasses, and engaging in friendly, enthusiastic conversation. But when she turned to me, her demeanor completely changed—cold, dismissive, and irritated. She immediately stated that the system wouldn’t allow her to refund the difference. When I calmly explained that I had only booked the suite for the bathtub and since it wasn’t available, I was now in a lower-category room, she rolled her eyes and snapped, “Well, I can put you back in the suite since that’s what you’re paying for.”

At that point, I turned to the original front desk associate and asked if I could just cancel my reservation altogether, as he had initially offered. That’s when the manager turned to him, looked at him condescendingly, and said, ‘You offered to cancel the reservation for a full refund?’ in a tone that made it clear she was not happy he had done so. He simply responded yes, and she let out an exaggerated sigh, rolled her eyes again, and reluctantly processed the refund.

After she refunded me, I had to go back upstairs to gather my luggage, return the key again, and pack my car to drive home—back to a house with no running water. I was so overwhelmed that I had been crying as I retrieved my things, but when I returned to the desk, I tried to compose myself and hand over the key.

I received no apology, no acknowledgment of how I had been treated—nothing. And to make matters worse, as I turned to leave, I must have instinctively started walking the wrong way, and instead of simply letting me find my way, the manager yelled across the lobby, ‘The door is that way,’ making me feel even more humiliated and unwelcome.

I also couldn’t shake the feeling that I was being judged from the moment I walked in—maybe because I was wearing jeans and a t-shirt with my hair in a clip (because I hadn’t been able to shower in days due to my home’s plumbing issue), or maybe because of my age. But beyond that, it felt like the manager took actual pleasure in dismissing me.

I sincerely hope The Mayton has security cameras at the front desk, because if they review the footage, they’ll see that everything I’ve described here is accurate.

I left The Mayton feeling humiliated, frustrated, and disrespected. I had come here hoping to relax, and instead, I left in tears. The front desk associate was helpful, but the manager’s behavior was appalling. No guest should ever be made to feel like an inconvenience for simply expecting fairness and common courtesy.

I would never recommend this hotel unless serious changes are made to the way management...

My husband and I had our rehearsal dinner and wedding reception here in late September. We had several guests staying from out of town. Every guest we talked to had nothing but great things to say about the staff, food and service. The staff went above and beyond to make our wedding weekend the best weekend, not only for us, but also our guests. We are completely blown away by our experience and how personable everyone from the wait staff to the owners were. We would hold another event here in a heartbeat.

Here are some of the highlights from our experience with the Mayton Inn:

Prompt responses, solid customer service Great communication amongst staff/different departments Attention to detail; Kathryn, Deanna, and the rest of the staff worked hand in hand with us for months planning our special day A dedicated server on our wedding day - Tony was phenomenal; we did not even think to ask for a dedicated server. This made our day run smoothly and allowed us to actually eat! He brought us waters on the dance floor and saved us hors d'oeuvres The team of coordinators (Laura, Matt, Kathryn), chefs, bartenders, and servers made our day flow smoothly, helped our guests to feel comfortable and accommodated for, and deserve a ton of credit for mastering their crafts. (Matt even brought in a skateboard for our sister’s entrance, ha!) Since we booked the entire inn, our event was to be private; a few outsiders wandered in and were eating in the Highball Bar, mingling in our cocktail hour(s) and walking around checking out our decor; upon realizing this and alerting the staff, Kathryn, Laura, and Matt made sure to revert our setting back to private as promptly and professionally as possible.

While any wedding day will have its hiccups - and ours had a few minor ones (speaker system not set properly for one of speeches led to echo, timeline thrown off during serving of food, not all guests were asked how much they would like to contribute to the block of rooms) - we had extremely high and unique expectations and were quite demanding of the staff. The beauty of the Mayton staff’s response is that the majority of the hiccups went unnoticed by anyone other than us. Also, the excellent work FAR OUTWEIGHED any blunders. The Mayton did an incredible job setting up all of our decorations, making sure our guests were in the lobby on time for their limo, delivering goodie bags to each guest room, working with use to make last minute changes in room assignments, making sure the vendors had everything they needed, keeping the cocktail hour apps and bars stocked well, and making sure the cake, gift, and photo tables were in order throughout the night. The waiters and waitresses did an EXCELLENT job keeping waters filled and making sure everyone’s food was prepared to their liking. The coffee was hot and tasted great. The lighting was adjusted throughout the night. The terrace was set up perfectly, with room to mingle, play games, and tables to relax at or set a drink down on. Overall, the Mayton Inn exceeded our expectations in many ways. We feel that we asked more of the Mayton than is really reasonable, and they responded cordially. That being said, we would highly recommend the Mayton Inn as the best location in the Cary area for a private, unique and extremely...

I am a Cary, NC native that had never stayed at The Mayton until recently. I had driven by it countless times growing up in Cary so, needless to say, I was excited for our first time staying there.

Unfortunately that excitement didn't last long after checking into the room. Let me start by saying I am not one to complain, and it takes a lot for me to feel the need to write a review.. but after our experience, I do feel the need to. A few weeks ago, I booked the Superior King Room and made a reservation at the Verandah to surprise my girlfriend with what I thought would make for a very special birthday.

The room itself was very nice, I'll give them that. However, I had made a reservation at The Verandah (restaurant inside of The Mayton) 3 weeks ahead of our stay. We got dressed up, excited for an incredible meal and went down to the restaurant. Our reservation was for 7:30pm. Half an hour passed by.. an hour passed by.. and the hostess still had no idea when our table would be ready. At about 8:45pm, we decided to give room service a try hoping that would potentially be faster.. we were wrong. We waited in the room for over an hour for 2 burgers and a side of fries.. We decided to cancel the room service and order a pizza, which is pretty pathetic given what you're paying for the overall experience.

When my girlfriend called to ask about canceling the room service order, the man at the front desk (I believe his name was John - heavy New York accent) rudely told her "we're not canceling it" and hung up on her. I then called back, now demanding to cancel it given how the night had already been very disappointing, which he tried to argue with me about as well, but finally did his job and "canceled" the order. I'm not sure who thought it would be a good idea to hire this guy, but coming from someone who worked in the customer service industry for 10+ years, he should be fired immediately if he hasn't been already.

30 minutes later.. surprise, the room service shows up. I told them I wasn't paying for it/didn't want it, explained the situation and how we had already ordered a pizza due to how disappointing the service had been on all fronts thus far. They said it was on them and apologized for our experience. As much as I appreciated the apology, it didn't change the fact that what was supposed to be a very special night turned into anything but that. Especially given that they ended up charging me for that room service a few days later.

Of course, I called and spoke to the manager (Amy) who was honestly very nice, professional and confirmed the charge had been reversed. Unfortunately that's something I shouldn't of had to do in the first place. She offered a certificate to come back and try out The Verandah on them as an apology for our overall experience and said she was putting it in the mail that day; however, 3 weeks later.. nothing.

Again, I'm not one to complain and certainly not one to write negative reviews unless I feel it is necessary. That being said, given what you are paying for (especially if you are looking to celebrate a special occasion), I would highly recommend looking at your alternatives before taking a gamble...