The Home Depot — Local services in Casselberry

The purchase of the materials in the store was smooth. After that the process became difficult. Being charged delivery fees, in home delivery, even tho the service was not provided. A two month wait for install. The install team arriving within the scheduled time frame, 8:37am, and saying they could not do any work since furniture was not moved. We were told the install team would be able to work around furniture. A call was made and I assisted the install team with moving furniture so they would begin work. The two man crew began taking up my existing plank click flooring. Once one room was stripped one installer began laying the new floor. The second installer left, because he forgot tools, for about an hour. Once the second installer returned he informed me they had to leave early in order to pick up a child by 2pm. They removed flooring from a hallway and dining room. At this point installer #2 tells me my concrete slab is not fit for new flooring because it has humps, valleys, is uneven, and will require grinding and floating the floor. All this will cost an additional $1000. Initially he tells me just the dining room, but when I question the price he adds in the hallway, which he did not mention Initially. Installer #2 takes a "straight edge plank" and begins moving it around on the floor quickly with his hands showing me how uneven my floor is. He also says because there is thinset the floor must be ground down. I was told to pay home depot because it is home depots price and the installers dont get much of that. The installers left at 12:15pm. We then went to the store to discuss the $1000. We called and left a message for "Renee" no response. At the store, 4 different staff members including a manager were cofused regarding this $1000 charge and coukd in no way whatsoever justify it. We have since spoken to at least 3 managers none of which can tell us how the installer cane to the charge of $1000. We requested someone else come to do an evaluation of the space, sort of a second opinion to determine the validity of the claims of installer #2. This request was vehemently denied in an extremely rude manner. We feel as though installer #2 was negligent and simply did not want to work. The fact that Home depot refuses to "check the work." of its sole installer by sending someone else out is baffling. This says to us, home depot is ok with an installer upcharging home depot clients with no actual proof just his word is...

The consultant who initially sold us on the windows did a great selling job and highly impressed us. But I would say he over sold the guarantee for the quality of service in the next stages of the project. Once we confirmed the purchase it almost seemed like everything went wrong. Communication with anyone was almost impossible. It was a series of leaving messages and waiting several days for a reply, if receiving one at all. Once we finally got the installation scheduled, it was cancelled on the morning of the installation day (we were notified by text, not even a call). That entire week we were calling to get a reschedule day... no communication was given to us, all the information we received was when we called someone ourselves. On the installation day, 2 guys just show up at our door and say they are here for installation.... we were never notified that they were coming, what day, time... nothing. We relayed this concern to the project manager who came for a quick visit. He promised to call us once the project was complete.... we are still waiting for that call. On top of that, one of the installation guys was smoking on the job and when we asked if he was smoking he flat out lied to us (it was a window installation.... there was a giant hole in the wall.... we could clearly smell the cigarette INSIDE the house!!). It also felt like the installation guys were rushing to finish... they cleaned up in a hurry... leaving several things behind... including nails on the sidewalk... where our toddler walks on (very sloppy and dangerous)! The final inspection guy came by and was in and out in under 5 minutes, barely checking the work. He also did not cover up the holes where the nails where placed saying he could be held liable.... the installation guys said the inspector had to do this because he had to see the nails. So our windows are technically incomplete... yet The Home Depot has declared them finished. Overall... just really disappointed from a company who promises such great quality. I would NOT...

Home Depot is truly a one-stop destination for all your home improvement needs! From the moment you step inside, you're greeted by a vast selection of products that cater to every project imaginable. Whether you're a seasoned DIY enthusiast or just starting out on your home renovation journey, this store has everything you need to bring your vision to life.

The layout of Home Depot is well-organized, making it easy to find what you're looking for. The aisles are stocked with a diverse range of items, from tools and hardware to paint, flooring, and garden supplies. Their seasonal selections are particularly impressive, showcasing everything from outdoor furniture in the summer to holiday decorations in the winter. No matter the time of year, there's always something new to explore.

What really sets Home Depot apart is the exceptional customer service. The staff is knowledgeable and always willing to lend a helping hand. Whether you have questions about specific products or need advice on how to tackle a project, the employees are ready to assist. They take the time to ensure you leave the store with the right tools and materials, and their expertise makes a world of difference, especially for those who may be unsure where to start.

Additionally, Home Depot offers a range of workshops and classes that are fantastic for learning new skills. These events provide hands-on experience and valuable tips that can help you feel more confident in your abilities. It’s a great way to connect with others who share similar interests and to gain insights from experienced professionals.

Overall, Home Depot is a fantastic resource for anyone looking to improve their home. With a wide selection of products, a welcoming atmosphere, and friendly staff, it’s a place where you can feel inspired and supported in your home improvement endeavors. Highly recommend visiting your local Home Depot for all your...