The Living Space Store — Local services in Casselberry

Customer service like this doesn’t exist in most businesses, and especially big-box mattress stores. I knew nothing about mattresses and dreaded shopping. Mr. Richard quickly boiled down the choices without overwhelming me. Then he asked me a few questions about my preferences and sleep style; I answered briefly. He then said “I think you’ll like this one.” I climbed on and immediately loved it. For comparison he suggested I try other styles. Nothing compared to the first one. I asked how he could possibly point me to the best mattress after asking a few questions. He said, “Twenty years of mattress experience.” I was also shocked that the mattress was priced at less than half what I expected to pay. This is possible because he gets deals from the manufacturers and sells floor models. (He recommends trying the mattress rather than going by reviews, because people have differing tastes.) You probably won’t get a lifetime warranty, but you have 100 days to decide if you like the mattress, and if not, you get store credit for one of the many other models he offers. The price included TAXES and DELIVERY, which was anytime I wanted, including that evening. Richard delivered it and set it up himself. He was quick, courteous and friendly. Living Spaces shows that an experienced person can make shopping easy. I found my mattress online (where you can’t try them) for more than $1,000 more. I am not in any way connected to this business or Richard himself. I just dive into my bed at night comfortable and thrilled with...

I purchased a new king size hybrid plush mattress. Evidently the manufacturer had some issues and there was a problem with my mattress fully opening up and fluffing up to it's full potential! I was not sleeping well and very uncomfortable for weeks. When I went back to the store the owner Richard was very nice and understanding about my situation. I gave it another week or so to see if the bed would completely open up and be what it was supposed to be. When I called to see if I could swap it out for another one but firmer (as I was dealing with back pains) the owners son was very resourceful and also very understanding about my situation. He assured me that he and his father would get my replacement mattress ready for me and personally deliver it to my house! They both showed up and took the dud mattress out, gave me a replacement box spring and even dragged my old mattress out to the curb at no extra charge. They did all this in about 20 minutes! I was very pleased with the service I received from them from day 1 and I have been sleeping like a baby ever since! I would highly recomend buying your mattress from RFO! I will surely be returning when I am able to purchase my platform bed frame. Thanks guys for the impeccable customer...

We met Richard at his wife's awesome consignment furniture store (Gallery 265) and were so impressed with his helpfulness and knowledge that we decided to go to RFO Mattress Store as soon as we were ready to purchase a mattress. We spent nearly two hours in the store deciding on the mattress and ended up purchasing a mattress and adjustable frame at a great price. We couldn't be happier with our new bed or the excellent service we received from Richard. He is an exemplary business owner - very knowledgeable about his produces, patient, gracious and he followed through completely - even delivering and setting up our bed himself, exactly at the time we expected him. We were going to start at this store and then compare with others in the area, but we simply could not have gotten a better price, and I'm sure we received the best customer treatment around. Thanks, Richard! ...