Norrøna Outlet Store Castle Rock — Local services in Castle Rock

I’ve been in Colorado Springs for two years and have always liked this brand. I’ve even bought some of their products, which are truly great value for money—definitely worth the price. However, what I really want to complain about is the attitude of the sales staff here, which seriously needs the attention of management. Every time I visit, they’re always huddled together in a corner chatting. Other than saying “hello,” they show no professional interest in the customers entering the store and just keep talking to their coworkers. If I were the owner of this store, I’d really want to slap these people in the face. Unless, of course, you tell me that the brainless owner is one of them, chatting...

Very helpful and knowledgeable staff. Spent a while in here trying on ski shells. A week later, called the store and spoke to Andy to have a jacket put on hold so we could pick it up the next day. He made sure it was the correct item and kindly offered to ship it to us instead. It saved us from driving over an hour to the store and arrived via UPS, nicely packaged the very next day! Well made but...

Went to the Norrøna Outlet today and had an excellent experience. Both store associates were knowledgeable and friendly, and their help was greatly appreciated! Really looking forward to using the new gear on upcoming hikes. We will be happy to return again! Keep up the great work ethic and the...