Jessup Auto Plaza Service — Local services in Cathedral City

The whole purpose of having to being my 2021 C* convertible back to Jessup this time was because we were unable to determine WHEN it was ACTUALLY due for the transmission fluid change and engine filter changes….Because EVERY time I have had this car in for service your mechanics have FAILED to reset the vehicle tracking prompts in the car’s computer. EVERYT TIME. Seriously. As in NEVER. making me believe this happens on every other person’s vehicle too. Thus undermining an important tracking feature of these vehicles.

So this time the service tech had to research all of my past service records to determine what was due and when. The alerts for the transmission fluid and engine filter started happening months ago, soon after it was done PREVIOUSLY.. And by the time the alerts were popping up every time I started the vehicle, they recommended simply deleting them. Becvause they were never reset back then. Meaning there was no way for me to discern WHEN the next service was actually due.

And after the service was performed THIS time on 7-25-25, the service tech assured me that the tracking prompts were reset. He followed me out to the vehicle and we checked….and true to form, once again, they were NOT reset. So I had to perform the function with his instruction.

Why bother buying an expensive vehicle with the computerized service tracking features if your mechanics ALL universally fail to ever reset the prompts after completing the service?

Also, as was the case on numerous prior visits, the sky cool gray interior leather on the drivers side door and handle and console was all covered in dirty hand smudges. If the mechanics cannot wipe their greasy-dirty hands off before touching clean upholstery, the least they could do is CLEAN the upholstery before releasing the vehicle.

Lastly, I had a 7:45 am drop off appt. on 7-25-25. I called in the late afternoon on 7-24-25 to inquire if it was OK to just drop off the C8 before close that day…and was told yes. So it was delivered to you the night before my schedule service for a simple transmission fluid change (no filter changes were due) and an engine filter change. After getting no notification that the vehicle was done by Friday afternoon (7-25-25), I called and was transferred to numerous people who would “look into it”. I finally received word from my service tech that the person who was assigned to my vehicle that morning was pulled to do another job and that they would like to keep it overnight! I informed them that was unacceptable as I needed the vehicle back that same night,

This experience of poor service from check-in to pick-up, and all work done in between, seems to be a sadly consistent pattern at Jessup. And requires my wasting my own time to document this fact repeatedly in your surveys. Which seems to go unaddressed and ignored by upper management.

It is shocking that GM allows this incompetent service to continue to reflect so poorly on their brand.

One would think after writing a check for over $100,000 for this vehicle, including taxes, extended warranty and pre-paid service…and after waiting a year on the order list, one can be treated so inadequately. Even to the point of risking vehicle damage from lack of timely prompts for transmission service when the vehicle has a history of a very strict schedule for...

Worst service debt after owning two diesel 3500 trucks two 1500 gas trucks and a SUV from this dealer within the last few years I really don’t want to make business anymore can’t get ahold of anyone in the service dept communication is terrible. Your waiting time is double whatever they tell you, your information is always wrong and seems to need to be edited every visit. All the rumors about how bad this place is are true. Sales dept is amazing but the service debt makes me want to switch brands to anything else. Good luck trying to get ahold of anyone or any updates, or even getting your vehicle repaired properly had a issue the tech and I verified in person his eyes got big and he got silent and continued to tell me “ it’s normal they all do that” when I own a second identical truck same model and year that does not do that. No one seems to care when you walk in through the doors. There’s so much I could say about my last couple of visits and how bad my experiences have been recently to the point I’m going from a die hard Chevy fan to I’ll probably take anything else I can get at this point. Improper repairs, terrible communication, missed promise times, overall just unsatisfied experiences with this dealer, they should take some notes with a certain dealer up the street that always goes above and beyond amazingly. If it wasn’t for our sales guy in the sales dept that always gets us right we would not be buying vehicles from this dealer well over 200K in the last few years die hard fans and now considering other brands at this point. Just about anyone in the dealer will answer the phone except for service and once you get transferred to service they hang up or put on a hold that goes to a voicemail. Trucks still not repaired but I don’t want to take it back again out of the frustration this...

My Service Advisor David Anderson was fine.

My complaint is that I bought tires and was told that the tires would arrive at 2pm and be installed. I took a LYFT home at 10am in anticipation of getting back to Jessup to pick up my car by 3-4. By 4pm I heard nothing, and I called the service department to talk to someone. I was told by the operator that there was no one available and I have to wait. I called back around 4:30 and was told the same thing. I had an appt at 6pm which I was worried I would miss. I informed the operator of that fact and she seemed uninterested. I called back around 5pm and was again told that there was no one available and I had to wait. I asked to speak to a manager and was told that he was not available. I asked to speak to any manager in the facility and was told that was not possible.

Really, Jessup? As a Cadillac owner, I expect more and got less. How is it that no one can be made available to talk to an anxious customer that has no idea the status of their car?

I finally had to cancel my 6pm appt and retrieve my vehicle. I arrived around 5:30 pm but didn't get out of there until after 6pm.

I realize that you are busy, but there should be someone who can provide information on a vehicle when the customer calls. Where is your management and why aren't they available to take calls when the service advisors are not available. And by the way, the operator provided no help at all.

If this is the way you treat customers, I may need to re-consider using Jessup...