Hammer Plumbing & Pumping, Inc — Local services in Cathedral City

I regret to say that my experience with Hammer Plumbing was incredibly disappointing and frustrating. After hiring them to address a plumbing issue, I found myself in a situation that was not only unresolved but exacerbated by their incompetence.

The problems began when they attempted to use a plumbing snake to clear a blockage. Instead of efficiently resolving the issue, the snake got stuck twice during the process. The first time, it penetrated too far into the inlet pipe and became lodged in the septic tank. Despite their efforts, they were unable to retrieve it until the next day, leaving me without plumbing.

After releasing the first snake into the plumbing line, it got stuck in the vent. The snake was freed, but the blockage remained. Upon further inspection, it was discovered that the blockage was caused by a rope entangled with a broken part of their equipment, which they had failed to notice.

When I requested a refund for the ineffective service, I was met with resistance. I asked one of the owners for a refund for the augering of the mainline only since my mainline was not cleared and since my plumbing system was left with backed-up lines. They refused to reimburse me, citing the numerous man-hours supposedly expended on the job. However, these hours were primarily dedicated to rectifying their own mistakes and lack of expertise.

After enduring nearly a month of inconvenience and frustration, I had no choice but to seek assistance elsewhere. Upon consulting a different plumbing company, the issue was promptly identified and resolved within hours. It became abundantly clear that Hammer Plumbing lacks employees with the necessary plumbing proficiency and experience to handle even basic tasks competently.

To add insult to injury, the supervisor incorrectly classified my septic tank as a cesspool even though Hammer Plumbing certified it as a septic tank back in 2018 when I bought the home. This demonstrates a fundamental lack of understanding and attention to detail within the company. As a result, I was forced to incur additional expenses to rectify their errors and ensure the proper functioning of my plumbing system.

In conclusion, my experience with Hammer Plumbing was nothing short of a nightmare. Their inability to effectively address the issue, coupled with their refusal to take responsibility for their mistakes, highlights the glaring shortcomings of their service. I strongly advise anyone in need of plumbing assistance to steer clear of this company and seek reputable...

Exceptional Service from Ryan, Hayley, and Julio!

I recently contacted Hammer Plumbing for a 2nd opinion after S&G Pumping told me that my septic tank needed to be replaced for $8000 to $9000. I opted to get a 2nd opinion from Hammer Plumbing. The gentleman who answer the office line, quickly set up an inspection at NO CHARGE to verify the other companies findings and provide me an estimate. Ryan contacted me about my upcoming appointment and went over what he was going to do for the inspection. He went out to my home and verified that the septic system in fact DID NOT need to be replaced. It is an unusual style tank but only a minor repair and re-certification, was all that was needed. I was sent a clear estimate of costs and scheduling was easy. Hayley got me in right away to get the work completed. Julio came out and performed the repair and recertification of the septic system. I greatly appreciate the honesty and integrity of Hammer Plumbing and would recommend...

Hammer has been our pumping and plumbing go-to guys for a number of years. When we started to plan for a limited remodel of our bathrooms we talked to them not knowing that they even did that kind of work. We were thinking about a simple job where we would remove the old vanities and mirrors with vanities we found at a local hardware store. Hammer was great. They worked with us to keep our cost down and gave us 3 great looking bathrooms. One of the vanities was a real challenge. We could not find a vanity for an exact fit due to the length of the space. Also the tiled floor stopped at the front of the vanity and we did not want to spend the money to tile the rest of the space under the vanity. They were able to create a toe kick that went behind the feet of the vanity to hide the bare cement flooring. Their attention to detail was commendable and they went above and beyond what...