SpiritLine Cruises — Local services in Charleston

I contacted the group bookings team to secure spots for a dinner cruise for the evening of June 21st for my class reunion visiting the area. The communication from the agent was extremely poor. My initial reach out was in March with an urgency to secure seats due to the popularity of the weekend. The agent refused to answer her phone and never returned calls. I left a number of voicemails to no avail. She only communicated via email which was always piece mail and took longer than necessary. The date ended up selling out. I understand keeping a paper trail but many details could have been sorted over the phone due to the urgency of the situation and confirmed via email. We explored an alternative in which when I went to follow up she was quite rude and gave the impression that I was moreso bothering her and that it was a burden for to assist me. When the alternative option fell through I cancelled the reservation and ask that she confirm. She processed the refund and the system sent a confirmation. She never sent a follow up email to confirm that I got the funds nor the email nor responded to my email. Having organized a number events, the level of service from this company was far from what I expected and less than satisfactory…it really gave the impression of “if you want it….you want it…we don’t care if you get it or not”. Very non-chalant attitude and rude. Thankfully I was able to secure a private charter that went above and beyond to accommodate us. Highly recommend saving yourself the trouble and booking elsewhere where or just booking as many tickets via the automated service as you can so that you aren’t inconvenienced and mistreated by these...

Getting married in Charleston you can’t go wrong. The city is so beautiful and offers so much. My husband and I wanted something different, something unique for us and our guest. We chose to get married on the Spirit of Charleston and sail the harbor. The night was perfect, the boat looked amazing and our servers and bartenders were everything we needed! The picture perfect wedding venue! Our food was delishes and exactly what we wanted. They allowed all our vendors access to the boat prior to the event to get everything set up and help it go smoothly and on time. For the most part I don’t have any compants but I do believe there is room for improvement. We planned this wedding from Texas and needed much help from all our vendors to make sure everything was set, ready and ran smoothly. Contact with the event coordinator was slow and not always what I needed. I did have to get in touch with her in order to make sure things were in order instead of her reaching out to me. I had given her all my vendors information and the week of the wedding I had vendors asking me for her contact information. We had another lady on the boat for the night of the wedding directing everything who we had never met or had contact with prior to the night. Sadly she didn’t even know our names as we got ready to board the boat. All tho the night went smoothly for the most part I feel like these are things that need to be addressed and worked on to improve for the next bride and groom. I will say I was very happy with our night and it was everything we could of wanted, so thank you for the all your help and to the crew for making our night very...

Extremely Disappointing Experience – Canceled Last-Minute Without Notice

We booked a Spirit Cruise Lines tour in Charleston to celebrate my mother’s 70th birthday with a party of 22 guests. Unfortunately, what should have been a memorable evening turned into a frustrating and disappointing ordeal.

Just 15 minutes before departure, we were informed that the cruise was canceled due to a broken air conditioning system—an issue the company had reportedly known about well in advance. Despite having all our contact information, no one from Spirit Cruise Lines reached out beforehand to notify us of the cancellation, giving us zero time to adjust our plans in advance.

This wasn’t just a casual outing—we had guests of all ages gathered to honor a milestone birthday. We were forced to scramble for last-minute dinner reservations on a busy evening in Charleston, which was stressful and chaotic for such a large group. There was also a wedding reception party booked on the same tour, equally blindsided and left to make alternate plans on the spot.

The lack of communication and poor contingency planning was unacceptable for a company in the hospitality industry. Emergencies happen, but proactive customer service and transparency are the bare minimum when dealing with planned celebrations and large parties.

I strongly caution others considering Spirit Cruise Lines for any event or special occasion. Our experience was not only poorly handled but also incredibly disappointing for...