TCBY — Local services in Charlotte

I would leave a 0 for this review if I could.I walked in the store today with the 4 year old I care for. I was bringing her in to get a treat after she had shots at a doctors appointment. I had only the little girl and a credit card. I got a cup and proceeded to get some yogurt while the employee was in the back doing something. The employee comes out from the back and tells me the credit card machine doesn’t work. I had already gotten the yogurt and the employee tells me I have to throw the yogurt away since I can’t pay for it. My little girl is literally crying as we leave the store because the employee made us throw away yogurt because as she stated! “How am I gonna let you have that if you can’t pay for it?” I said you should close if your credit card machine doesn’t work and she says, “ Why would I close cuz some people can pay with cash?” Her demeanor the entire time was completely uncaring and rude! I had already pumped to yogurt and it’s not our fault the credit machine wasn’t working! Are you kidding me!? She couldn’t have just let her have what had already been pumped? I will NEVER go in here again! To let a child leave in tears over something not our fault is heartless! You store sucks! Again, I’ll NEVER EVER darken the door of this pathetic...

Yuck. This store is so filthy and gross, I didn’t want to eat there. Paint is literally peeling from the walls and chunks of Sheetrock are missing. One of the light fixtures above the ice cream is hanging out by the wiring so badly it could fall any minute. The toppings counter is sticky and filled with fingerprints and other junk. And the bathrooms …. My God it looks like no one has cleaned it in weeks, the bottle of soap is so empty someone just added water to it to create some suds. The worker was polite when we approached counter to pay, but was on his phone the entire time we were making our yogurts - never offered to help or ask if we have any questions; zero engagement. And continued standing around on his phone rather than clean that nasty store. We...

This was a pretty good frozen yogurt place. This might not be THE best frozen yogurt, considering some flavours might be a hit-or-a-miss, but what they lack in fro yo, they make up for it in hospitality.

We got the cookies and cream, Graham crackers, French vanilla, and chocolate flavours. We didn’t care much for the cookies and cream, but the Graham crackers and French Vanilla tasted on point and we highly recommend them. The cashier was kind and polite and complied with all our requests.

There’s a small seating area inside, and a small flight of stairs take you downstairs into the location. Overall, a decent frozen yogurt location with a fair collection of flavours. Parking is...