Altar'd State Shops at Stonefield — Local services in Charlottesville

I don’t even know where to begin because words almost don’t do justice to how amazing Madison was during my visit to Altar’d State. From the moment I walked in, she went above and beyond in every possible way, with kindness, patience, and a level of care that is so rare to find these days.

Madison didn’t just help me shop, she made the entire experience feel special. She anticipated what I might need before I even said it, offered genuine and thoughtful suggestions, and treated me like I was her only priority even though the store was busy. It’s so clear that she’s not just doing her job, she’s living her purpose, and it shines through in everything she does.

She radiates positivity, and her warm energy made me feel so welcome and seen. It’s people like Madison who create lasting impressions and turn a simple shopping trip into a meaningful moment. If anyone deserves recognition, it’s her. She is an absolute gem, and Altar’d State is lucky to have her on their team.

If you ever visit this location, ask for Madison — you will leave not only with beautiful pieces, but with your heart a little...

While visiting this location today, I had a very unpleasant customer service experience. Upon entering, the sales associate Scarlett, was very rude. I understand that there is a mask mandate, and mine had simply slipped down below my nose. She basically attacked me and the group I was with before I even had a chance to fix it. I am only 13 and it made me very uncomfortable. It made it worse when another group came behind us, without masks on, and nothing was said to them at all. Needless to say, we WERE going to make purchases, but we put our items back instead. A shopping experience should not be like that at all, and we will not return to...

I would have loved to spend more time shopping at this store but unfortunately there was a customer not wearing a mask at all and another whose mask barely fit her and was way below her nose (she even spoke to an employee and they didn’t say anything to her). And this was on a Monday morning so for there being about 4 customers in that store at the time, that’s really concerning. I understand that putting the customer first is important, but what about the customers who want to safely shop? You’re only putting SOME customers first then. I don’t want to shop at a store that’s going to allow that, especially the no mask...