Tuel Jewelers — Local services in Charlottesville

I recently had a very disappointing experience at this jewelry store. The gold bracelet I brought in to be resized originally weighed 3.2 grams. When it was returned to me, it weighed 2.7 grams, including the gold that had been removed. I returned to the store to address the discrepancy. When I spoke with Mary, the interaction was extremely unprofessional. During our discussion, she became hostile and at one point snapped, asking me, “Well, what do you want?” I calmly outlined possible solutions, including receiving the missing gold, exchanging for an item of equal value, or being reimbursed. Without further discussion, she immediately wrote me a check while making inappropriate remarks such as “It’s always about the money.” She also stated she never wanted to do business with me again and mocked me in front of other customers by sarcastically laughing when I explained that she was welcome to resell it. This entire exchange took place in front of other customers, and I found the treatment not only unprofessional but disrespectful. I did not engage further, accepted the check and bracelet, and left the store. Based on this experience, I will not be returning, and I strongly advise others to take their...

Tuel Jewelers in downtown Charlottesville was established in 1945 as a watch repair shop. However, today it's a thriving full service store.

During their early days Tuel's took in mostly Railroad watch repair and certification. As the years passed they expanded into a full-service jewelry operation offering a variety of watches, jewelry, and silver repair.

Along with retail sales they offered machine engraving, bead restringing, and battery replacement. It was battery replacement that brought me in as they continue this. Service was friendly and they replaced the battery in minutes. They even polished the watch up.

Today, Tuel Jewelers continues to offer a full-service family friendly jewelry business carrying fine jewelry in diamonds, pearls, platinum, gold, and silver; rings, pendants, and bracelets; Its hard to find a store that offers both Jefferson, Virginia, and Mint Julep cups. Bride and groom gifts can also be found.

Although on the pricy side these days with cheaper products, mall stores, mail order and big boxes it's the top notch service and quality Tuel Jewelers...

I went to Tuel Jewelers to get a 102 year old heirloom engagement ring resized a week before my wedding after another jeweler said it was too old and delicate to be done. Mary was so kind, helpful, and accommodating, and really went above and beyond in her customer service. I knew it was a long shot to get the ring resized with replacement prongs in the time needed but she made it happen! I picked it up truly on the way back from my hair and makeup appointment and nearly cried tears of joy when I got my ring from Mary. It was beautiful work and having this heirloom for my wedding ceremony really made my day. I highly...