LOFT — Local services in Chattanooga

After being very ill with Covid for an extended time, my account became delinquent. After 3 months I paid my account. I talked with Ryan and Marta with card services and was assured my account would be available for use on wed. Today. I arrived in the store up to the counter to learn my account was decreased by 800.00. These corporate monsters have zero compassion for humans experiencing illness in this pandemic. Ive spent greater than 2 hours of my time trying to gain understanding why I'm being punished for being sick. I have been a loyal customer for greater than 5 years. Everything in my closet is Ann Taylor. I will never shop there again. Ann Taylor has lost my business and I encourage all of you to dump this capitalist opportunistic parasite of a company. They refuse to relate to the people who have been so loyal. Goodbye Anne Taylor, I hope you go belly up in...

First time placing an in store pick-up order. The size I chose was small. Usually they can exchange but the heavy set blonde girl just cancelled the order.

She WASN'T the nicest and has NEVER been to me, at any rate she inserted herself into the situation. I love the jeans and wanted them at the 50% off price, but this is the last day of the sale per the ladies behind the registers.

If I make a transaction and it's cancelled like that I like to wait before placing another order. Especially after that girl nauchalantly cancelled my order without a solution and telling me how her bank works.

I'm ok with this interaction if the store is and will not visit the store for a while.

I've NEVER had this type of interaction with the store associates, but I guess there's a first time for...

I ordered some clothes online from their Black Friday sale. I probably ordered about 10 items and hated all but three of them. I was appalled at how poorly the clothes were made, especially the pants. It was like I ordered from Shein. Plus they don’t offer a free return online, you have to return it to the store or pay...