Video Game Heaven — Local services in Chesapeake

I do not understand these reviews sometimes. Maybe these negative reviews are from people who showed up at the wrong time, as a former retail employee its hard to be happy and congenial all the time. On to the review.

I love this place, I end up in there anywhere between two and three times a week. The only thing I hate t is the drive I have to take to get there which averages anywhere between a half-hour and and 45 mins depending on traffic. But its always worth it, I always leave with something I wanted in hand, or tid-bit of information.

Quality, these guys are sticklers for some of the stuff they take in, Yeah you will encounter a few NES games with damaged Labels, but the majority of their old school inventory is varied and well cared for.

The number of "Just go to cool stuff, old skool, etc" I find a little shocking. I stop in to cool stuff out of convenience but their retro section is so lacking now a days. I have been to Portsmouth Old School once, and where the staff at both establishments are quite nice. I don't go to stores for conversation or happy people, I go for plastic gold. IF you want newer stuff, by all means go to Cool Stuff. But if you want PS2 and back, go to VGH if you want that chance of finding the gem.

As I mentioned, their selection is amazing. I decided to start collecting NES games a little while ago, only having 5 games to my name. I am now sitting on a stack of 90 games all bought from this store. The get the rare gem in more often than any other store I have visited, and the number of Great Uncommon games they get in on a regular basis amazes me.

The staff, I don't know if I show up there on good days, but I have never had a bad experience. It warms my heart slightly when the workers are make an obvious effort to remember my name and face, and I always feel comfortable in there. The return policy is more than fair, and if you have a receipt they will give you no issues, and if they gave you issue I am sure there is a reason. And if you have a question, most times they will answer you honestly and be well informed. I always am greeted, even by people I haven't seen there. They have atleast one person On staff most days that can be considered an Expert in some field, they have people who can attempt to fix your console depending on the problem.

In short, Check this place out. They get in new stuff all the time, and post any gems they get in on their facebook. They will try to help you to the best of your abilities, and frankly the prices aren't bad. Ebay and amazon are all well and good but you never see what your buying, or they just a stock photo.

I love this place and tell everyone I talk to about it. Give it a shot, if you had a bad experience Try it once more before you...

I discovered this store a long time ago as I saw an ad on Craigslist for them. Being a gamer and a Legend of Zelda collector, I decided to check the place out. Needless to say I was not disappointed (and never have been disappointed). The place is literally a video gamer's heaven. No doubts about it. Most of my collection has come from this store.

Picking up Retro Gaming? I urge you all to visit this place. The well knowledge staff know a thing or two when it comes to gaming [in general]. Can't find the game of your childhood? They will help you find that 'gem'. The staff is very accommodating and are a pleasure to work with or just talk gaming.

The atmosphere of the store is awe inspiring. I have probably gone like 20-30 times, and I am noticing the attention to detail this store has. The place is well kept and and just a neat place to check out to see whats new (as in what rare game came in, or newly released games). It is a gamer's haven.

Some might not appreciate this but this is an atmosphere that I enjoy. For being gamers, human beings who fear sun light, they are a rarity of their kind, and that is something I truly appreciate about this place. I am a social pariah and this place makes me feel welcome. What more can you ask for? Thank you guys for being so awesome! You all are the...

I have been here quite a few times over the years, and have generally found the service and selection to be great. However, this last time I was not as impressed. I went in looking for a specific type of controller that wasn't too expensive for a system I just bought. The gentleman that worked there recommended one after I told him what game I wanted to use it for. Well, after opening the package and trying to pair the controller, we instantly found out that controller does not work for that particular game. No worries, we would just swing back around and return it real quick. Well, when I went in, the same gentleman that recommended the controller to me, told me I could only get store credit. I understand they have a store policy, but since he was the one that recommended an incorrect controller in the first place, I figured this would be an exception. It left a bad taste in my mouth, and I most likely will not be back...