VIVA Memory Care at Chesapeake — Local services in Chesapeake

If you are planning on putting your loved one in Viva Memory Center you may want to know some things. Do not worry about having enough clothes for them or labeling the clothes. All the residents share clothes even if they are too small or too large. You may never find your loved one’s clothes. If your loved one is a messy eater their clothes may not be changed all day. Your loved one may never be wearing shoes because shoes are lost on a regular basis, even if they are labeled. Do not send any sentimental items with your loved one because you will likely never see them again because the residents are allowed to “shop” in each others’ rooms. Do not be surprised at some of the language the staff uses around the residents. Monitor all medications your loved one will be on because sometimes additional medications might be prescribed for behavioral issues. If your loved one is a fall risk they will be sent to Chesapeake Regional for any reason the staff finds them on the floor for a seen or unseen fall. There they will receive a CT scan for each fall. Medical Transport runs about $300 a trip. If you need to speak to administration plan on waiting for a response as they are not readily available. There is no number for the regional office if you have a concern about the facility. If you are planning for your relative to be at this facility for end of life care, they are not a “nursing facility” and cannot...

If I could give this place a zero rating, I would do thar. Right from the first there was problems. we went a couple days ahead of time and prepared his room.But when we got there to move him in the roommate had removed all of the bedding and bed spread and pillows from his bed.And it was stripped down to nothing. When we ask staff about it, they had no idea.But we finally found it in the roommates laundry basket. That was just the beginning. Because every day, his things were disappearing. He was only there six days and his hearring aids disappeared, his dentures disappeared from the container, the recliner cover with little pockets in it disappeared from the.Recliner, new towels that we had taken for him disappeared. We told staff about this numerous times and they never found any of the items. On his third day, there, his wife asked if they could give him a bath and they said they didn't have time. When he went in there, he could walk and even navigate stairs. Six days later, after being found outside by family members in eighty five degree, heat with a jacket and hat on he is unable to walk or feed himself.And is totally bedridden.This is just a little bit of what we experienced, but google won't let us post the whole review because it was so long. I would never recommend this...

Attended xmas party with my mother. Excellent coordination, food and music. This facility puts 110% into caring for their residents and making them feel like they are home Thank you.

My mom has had a tuff time last 6 months but has bounced back 110%. Talking non-stop and active on her feet. The care is wonderful hands down the best.!. Inquiring on how roommates are determined.

Thank goodness for the personal and caring nurses on the east side. However, the follow up and lack of communication from Courtney the head nurse to the family is concerning. Been asking for over a month for the corrected copy of my mom's point system which is what our billed is based on. Along with laundry concerns. Emailed on 4/22 and was returned blocked 🚫 4/23 brought this to her associate attention. If we the families can't get in touch with the head nurse concerning our parents care what...