Bounce Luggage Storage - LaSalle/Van Buren — Local services in Chicago

My experience was an absolute disaster. My reservation was for 7:30 AM at Hot Shots Cafe at 1242 N Milwaukee Ave in Chicago. When I arrived, I immediately noticed that the cafe was not scheduled to open until 8 AM. I ended up waiting for Hot Shots Cafe to open until 8:45 AM, before finally giving up. At 8:45 AM there were still no sign of them opening. Also, around 8:20 AM, I made two calls (and left one voicemail) to the phone number listed at the bottom of my Bounce confirmation email. Bounce still has not returned my calls. I finally walked about 0.8 miles to another bounce location at 1658 N Milwaukee Ave. The experience there went much better.

Later that same day I received an email from Bounce soliciting a review. The email said that I could respond directly to the email, so I replied with a summary of my bad experience. Two days later I received another email from Bounce soliciting feedback, so I responded one more time. We're now 5 days out from my reservation and I still have not gotten any response to my two phone calls, voicemail, and two emails (which included a request for my money back). Beware of...

Tried booking through the app but never got a confirmation email and it didn't show up in my upcoming reservations, but the charge went through. Decided to try their website which worked perfectly. Emailed them to get a refund for the faulty booking but haven't heard back yet (it's been a couple days). The storage facility I chose was great as the owners were very friendly and checked ID to drop off and pick up. Definitely appreciated the added security. So the service is great, the app not so much.

Update: One star added because Bounce reached out to make things right. They refunded the booking and are working on the bugs that presented in the app. Turns out my email was stuck in my outbox so that was entirely my fault, still leaving off a star for the other issues...

Bounce was everything I needed and more. My Airbnb host wouldn’t let me leave my bags before checkin time, and I had a Cubs game to catch, so I was in a bind. I googled “where can I store my bags in Chicago” thinking I would have to lug them around the city, but then discovered Bounce. It was convenient, cheap, and safe. How did I travel before this existed? I’m using it again tomorrow since I have a late flight out of O’Hare and need to check out of my Airbnb promptly at 11am (my host is very serious about times and rules apparently). Now I can ride the L without rolling my suitcase over some lady’s...