David Yurman — Local services in Chicago

When considering what makes a manager exceptional in customer relations, several key qualities come to mind: attentiveness, expertise, friendliness, and a genuine dedication to ensuring customer satisfaction. A good manager should not only be knowledgeable about the products but also adept at understanding and addressing the unique needs of each customer. They should create an inviting and comfortable atmosphere that encourages loyalty and repeat business.

Stacy, the manager at David Yurman in Chicago, exemplifies all these qualities and more. In my recent visits, she has consistently demonstrated an unparalleled commitment to exceptional customer service. Her personable and friendly demeanor makes every interaction a pleasant experience. She takes the time to listen carefully to what I’m looking for, offering thoughtful recommendations that perfectly match my preferences.

Stacy’s expertise and attention to detail are evident in the way she handles every inquiry and request. Whether it’s selecting a piece of jewelry for a special occasion or finding the perfect gift, she goes above and beyond to ensure satisfaction. Her knowledge of the David Yurman collection is impressive, and she effortlessly guides customers through the selection process with patience and understanding.

Moreover, Stacy’s dedication to her role is truly inspiring. She has a remarkable ability to make each customer feel valued and appreciated. Her passion for the brand and her job shines through in every interaction, making it clear that she genuinely cares about her customers’ experiences.

David Yurman is incredibly fortunate to have such a dedicated and skilled customer manager like Stacy. Her commitment to excellence sets a high standard for customer service and leaves a lasting positive impression. It’s always a pleasure to visit the Chicago store, knowing that Stacy will be there to provide outstanding service with a smile. Thank you, Stacy, for making each visit memorable and for your unwavering dedication to...

I was very surprised by the way the engraving of my ring was handled. Jennifer Zarouchliotis originally quoted me a three week timeframe, come to find out the standard is 5 to 6 weeks for engravings. In the end, it ended up taking two months to get my ring back and I was the one who had to keep calling to check on the status. When I talked to the man at customer service one of the three times that I called, he said he would connect with Jennifer to call me to see if they could do anything to make me have a good experience. I never once received a call back. When I went to go pick up my ring, the sales associate had no idea that I called so many times and even she was surprised when she looked at the timeframe of how long it took for the engraving, she only offered me her apologies. The ignorance and arrogance of this store has completely turned me off to David Yurman and the only good thing about the ring that I purchased is to remind me to take my business elsewhere every time...

I was in a bit of a bind — I needed to pick up a birthday present last minute and ended up getting stuck in traffic. I wasn’t sure I’d make it before the store closed, but I gave them a call, and they were incredibly accommodating. They understood the situation right away and went out of their way to make sure everything was ready for me. When I arrived, just before closing, the gift was perfectly boxed and ready to go. The presentation was beautiful, and the service couldn’t have been better.

What could have been a super stressful situation turned out to be a great experience, all thanks to the wonderful team at this location. Everyone I interacted with was helpful, kind, and genuinely seemed happy to assist. It’s not often you find that level of customer service anymore. Thank you Stacy!

I really appreciate the extra effort they put in, and I’ll definitely...