DICK'S Sporting Goods — Local services in Chicago

Usually I would give this store four or five stars. I've been shopping there for a couple years now for my Air Max 90s and Air Max 97s. But today I ordered a pair where the app said that they were available in the store. I ordered at 534 p.m. and I got to the store around 7:15 p.m. they were not ready. Not only were they not ready, the store has no record of me purchasing even though I showed the receipt on my phone. The manager at the time seemed to be annoyed with me even though I'm the customer and I did not get angry. I was willing to wait another 30 minutes and they told me no. Just come back tomorrow even though the usual turnaround time for buying shoes is an hour or less but they say on the app up to 2 hours. As I said, I offered to wait . The employees were nice. Manager was annoyed with me and I have some choice words for him but I held my tongue. I'll try to go pick up my shoes tomorrow and see if I have any more issues. Two and a half stars. Next time I'll just check to see if they have them there and just pay in person. It's too much of a hassle buying shoes online and trying to pick them up a couple hours later. Now the part that annoyed me is when the second employee I talked to went to talk to the same manager and he gave me that look like I already talked to him and told him what was up like he didn't literally just tell me to check back in 10 minutes which I...

My mom bought me a pair of Birkenstock clogs for my birthday. She ordered them online (from Dick’s) and shipped them to my apartment. They didn’t fit, so I took them into this store to exchange them (I had the email receipt from her). The shoe attendant brought me the new size, and said he would be right back. But when I opened the box, the new size was completely discolored and water damaged — almost like they had been worn or beat up? He then proceeded to never “be right back” and in fact started helping people who walked up after me. So, annoyed, I took the damaged pair he tried to sell me up to the front to see if I could just return the pair I had, put the refund back on a gift card, and order the new size online. But apparently, Dick’s “new system” only allows a return, then a re-purchase (not a real exchange) so I would have to put the return back on my Mother’s card and repurchase with my own money. I know this part wasn’t the cashier’s fault (she was nice about it) but this whole experience was incredibly frustrating. I just had to refund the shoes to my mom and leave the store, which is a BIZARRE and disorganized way to run a business — especially when I had the email receipt!!! PLUS they tried to sell me damaged shoes without a second thought. Won’t be returning, and will just probably repurchase from the...

Didnt want to do a return because the shoes were "used." Purchase was made via online 11/27/24. Made the team member aware of the online procedure and how I was instructed to go in to the store and a team member will take care of the return. Shoes were in a 9.8/10 condition. A small, stain from snow that was on the left side of the shoe deemed it used and therefore can't be returned. I spoke, to my knowledge, the "manager" even though his name tag said customer service associate. Had a naruto tattoo on his left forearm (sealing jutsu) symbol. With a nonchalant attitude he said they aren't resell-able. I told him I was instructed via website that you all will accept the return upon my arrival. He acted as if the return was coming out of his paycheck/pockets and denied my return. I understand there are guidelines and rules to go about returned merchandise, use better judgment. The "manager" with the weak naruto (sealing jutsu) tattoo appears to not know how to differentiate a customer making an honest return and someone trying to pull a fast one. Its a minimum wage job, I know they go...