Tory Burch — Local services in Chicago

I had a wonderful experience going into this store and location today. My sales associate - Sarah C. helped me with all my shopping needs and assistance me on any questions I had about the product. I am big fan of TB ballet shoe and needless to say there were several options available - regular price and on sale in a size 8. I have gone to other high stores in the area and the TB product seems to sell out in most styles in my common size 8. The store was clean and the service was quick, efficient and friendly. I will be returning in the near future to shop for others items when needed.

My second visit to the store wasn’t the bests, after them nicely extending me a one time store credit because my return was past the third day return. I decided to use my store credit to buy online a pair of shoes. A sales clerk by the name of Chloe helped me with this return and new order. I specifically stated I wanted my order to be shipped to the store location. There have been many delivery issues in the past to my home address and that is why I wanted the package delivered to the store. The sales clerk asked me many times what my home address was and after the numerous times still got the address wrong. So wrong......that not only did she have the package sent to my home address, but the package wasn’t delivered because she put the wrong address on the package. Then I wanted to buy several travel size colognes, I picked out three, she read all the names and ended up still giving me the wrong scent. I called filed a complaint, spoke to the Manager and the Manager told me because the address was wrong on the package that it will take another two to three days to deliver not counting the weekends because FED EX doesn’t usually deliver on the weekend. I am annoyed right now because none of my instructions were followed and the inconvenience behind this huge mix up is not worth the money I paid for those shoes!!! Love the clothes and a huge fan of the shoes but I will have to think twice before...

This store is absolutely beautiful inside, with light wood paneling and gold shelves. They are currently only offering personal shopping due to the pandemic, with one employee per group. Sometimes this can be more irritating, but sales associate Olivia P was incredibly helpful, with great knowledge of the various products on offer. Nothing on the sales floor was quite meeting our needs, but Olivia then had a purse brought out from the back that was exactly right! We were then invited to sit on the (very comfortable) sofas and offered water while it was wrapped. The packaging is beyond stunning, especially compared to the way Bloomingdales simply throws everything in a cheap paper bag.

This is the way retail is supposed to be, and was an incredible experience that simply cannot be replicated by e-commerce. 10/10...

To say I'm disappointed would be an understatement. I've bought 3 Tory Burch pieces, 2 wallets and 1 purse. ALL 3 have become defective within the first few months. After doing the research and seeing that her stuff is made in China I tried not to assume the quality would be so poor, but it is!!!!! I can't believe she has a product so cheaply made and cost so much. I've been working with the customer service on getting the purse "repaired" and that has been a whole different headache. I'm done! Three strike and she's out. No more Tory Burch for me and I strongly advise others to stay away too. I tell everyone I know about this cheap cheap product. I get better quality stuff when I...