Ordered online. Was not informed that orders take several days to become available. I had done this to make pickup more streamlined and not have to wait in excessively long lines at the beginning of the semester. Instead, orders cannot be cancelled apparently, and after 3 times of arriving to pick up my products on different days, I've officially gotten quite irritated. The only options were wait or purchase in the store, then come back to the store to pick up the online order, then sell it back to the bookstore for presumably less than I had just purchased it for.
Very bad logistics systems in place for order cancellations and returns. In other commercial businesses the request to cancel an order before it's been processed or shipped is absolutely possible. There is no reason this canot be done at the Student Store, that I am aware of, other than lazy people putting the systems together or the profits being higher for not accepting cancellations.
Very disappointed. Will never purchase from the Wildcat Store again unless absolutely necessary or these systems are changed to reflect modern logistical and customer...
Read moreA cool University sponsored store to buy premium Chico State products. The primary products available are authentic CSU clothing. You can also find everything a student needs for school, such as CSU logo printed planners, high quality backpacks and professional grade office supplies (art/drafting) and related "office supplies." Expect quality and exclusive Chico State products and concordantly higher prices. You won't find the words "value" "discount" or "sale" in the Chico...
Read moreSave your Money Rent/ Buy Books online they will rent you a used book that has small cosmetic damage ( expected for a used book) then wont take it back and charge you, even if you didn't even use the book all semester. Also they are extremely...
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