Five Below — Local services in Chicopee

Good afternoon, I am writing to file a complaint about a recent experience at your store. I visited with my grandmother and daughters, and when we reached the register, the staff member directed us to a self-checkout register. I explained that we needed to complete three separate transactions - my daughter wanted to use her tooth fairy money, my grandmother was purchasing items, and I also had some purchases to make. When asked if we needed a bag, I said yes but requested not to scan it with the first purchase. However, the staff member misunderstood and put the bag away. I didn't mind putting the items in the bag as we were scanning then on the first purchase, then charge me for the bag after. However, when it came time for the second transaction, I reached to grab a bag from beside the register since the staff member had put it away. Despite this, she reached in front of me to scan the bag that she had put away earlier. I inquired, "Is this necessary? I can scan this on my own." She replied, "Yes, this is for associate checkout." I noticed that the register next to me also indicated the need for associate check out. I informed her that I didn't require her help and pointed out that another customer was scanning items on their own. She explained, "I am the only one here, I am assisting you and couldn't assist her." I found this explanation illogical because if she had to assist me due to the checkout message, she could have asked the other customer to wait for her help. I felt discriminated against by this employee who refused to leave me alone despite my insistence that I didn't need assistance, while she did not assist the white American customer next to me. want to suggest that if she was concerned about security, she should work in that area instead. As I was leaving, I overheard her speaking about me to someone else, which I found unprofessional. I always loved this store, specially with my little ones, is a great place for them to learn and spend their money. This was my first bad experience at FIVE BELOW AND HOPE TO NOT GO THROUGH THIS AGAIN OR FOR ANYONE TO GO...

I have visited this particular store 3 times on my own personal quest. Each time that I have been there, I am VERY HAPPY to say that not only do I love the greeting you receive once you enter, but its one greater. My first visit was WITH someone else. The kindness and respect was excellent..very friendly. The 2nd time was even more joyful. Your staff/ members were SO helpful, going the extra yards to help me find what I was in search of, even checking when what I searched for wasn't on the floor. The 3rd time...one staff member was SO polite & helpful with my cashing out, showing me and telling me about placing my basket up so I didn't have to bend down for my items to checkout. I'm a senior with a cane, so THAT was a huge help. She was absolutely pleasant! Your staff members at the Five Below ~ I "tilt my cane"! (Lol) Very professional. I will continue to visit your establishment.🙂 "Thank you!" to ALL of the staff.

Sincerely ~ Mrs. October...

This store has a good variety of products. And every time I visit it they seem to add more and more products. I love the fact that they also seem to frequently rotate their product line, so that you're not going into the store and having the same retail experience. The Chicopee Memorial drive location seems to do a good job when it comes to customer service loss prevention and rotating the products as well as cleanliness of the store. You're able to find what you're looking for if you know what it is that you're looking for or you might find something close to what you're looking for or something even better! The products are certainly a little higher quality than Dollar tree family Dollar and Dollar general combine. Then Westfield that's like a super five below and that has even more products I love that one! If you have a vehicle or you know your way around on the pvta or you can take a lift or Uber to that location I'd visit it...