Wingstop — Restaurant in Chicopee

I’m going to preface this by saying that I empathize that this is a new location and that the staff was obviously overwhelmed by the volume of customers. I’m from LA and have been eating wingstop for years, so I’m aware that the food itself is overhyped and it’s literally just wings. I was excited bc I haven’t had wingstop in 3 years so I was one of the first people to visit. I expected it to be busy so I ordered online instinctively. I ordered mango habanero and sweet chili and the reason this location is getting such a low rating is bc I do not appreciate how the staff and especially the manager handled getting my order incorrect. Like I said, I’ve eaten wingstop dozens and dozens of times in the past so I know exactly how the flavors taste. They made an honest mistake by giving me something other than mango habanero, like I get it. But I had literally tasted it and it was something else. I was not going to say anything and just give them grace but I genuinely did not like the flavor of whatever they gave me. So I reluctantly went back inside to get the situation rectified. I spoke to 2 different employees before they brought the manager to me. One of the employees had said they accidentally gave me Hawaiian flavor but the manager tried to gaslight me and tell me what they gave me WAS mango habanero and it definitely wasn’t. He went as far as bringing a small container of the mango habanero to taste and I agreed that what was in the container WAS mango habanero but that was NOT what they put on my wings. The manager kept going on about how I was wrong and passive aggressively re made my wings. I did not appreciate how I was treated yet I still empathized knowing they were all overwhelmed. Next time just own up to your mistakes, they happen and most times customers are understanding. Gaslighting your customers is not how...

THE GATEWAY TO WINGTOPIA IS WORTH IT

First of all, I didn’t plan to embark on a chicken-fueled spirit quest when I left my house today, but fate had other ideas. I rolled up to this Wingstop, craving some Louisiana Rub like a man possessed, only to be confronted by a hand-scrawled sign on the door that read:

“TO ENTER: Knock thrice. Spin widdershins. Whisper ‘FLAVOR COMMANDER’ to the wind.”

Was this a prank? A puzzle? A test? I didn’t come here for an ARG but GUESS WHAT—I COMMITTED.

I knocked three times. I spun counterclockwise. I whispered, with reverence and a little fear: “Flavor Commander.”

And the door OPENED. Not like a normal door. It creaked, like some eldritch vault in a chicken-themed Lovecraft novella. A man in an apron and mirrored sunglasses nodded solemnly and said, “He has arrived.”

Inside? CHICKEN NIRVANA. Wings that taste like they’ve been blessed by Zeus and double-fried by a phoenix. Cajun fries that sing hymns of salt and spice in your mouth. Ranch so divine it made me question the existence of other condiments.

The staff doesn’t speak so much as commune. One guy just handed me a tray of lemon pepper and stared into my soul like he knew my secrets. I tipped him 40% and said “thank you” in a voice that didn’t feel like mine.

By the time I left, the door had disappeared. I don’t know how I got home. Time feels… different now.

In summary: • 10/10 wings • 10/10 cryptic entry ritual • 7/10 chance you’ll be chosen as a vessel for the Sauce Oracle

Would absolutely return. Flavor...

As an established that opened less than 4 weeks ago this is the most disgustingly I have ever seen. This was on 2/20 at roughly 10pm. Whoever was cleaning up decided to stop and leave that pile of trash just sitting there. Who knows how long this trash could have been sitting there for before I arrived. You can’t take a step without stepping on trash. Mind you this is a small establishment there were roughly 8 people working upon my arrival. You can see every angle of this establishment no matter where you stand l. Not a single person took it upon themselves to clean up. To get a fountain drink you have to step in that pile of trash.There’s a dirty towel on the counter where utensils and straws are stored and a spray bottle just sitting there. The customer service was terrible on top of all that. When the cashier handed me my cup she gripped by putting four of her fingers inside my cup. When I asked her for a new one she questioned me. Then stated” well idk we have our hands in yall stuff so..” I then walked over to the fountain drink with a new cup where the ice snd all the other drinks were empty or flat. Again there were about 8-9 employees on shift and not one had the courtesy so clean. This place is repulsing it needs to be shut down and all the employees need to be retrained. Embarrassing for the city of Chicopee thats surrounded by a lot of great food establishment....