DICK'S Sporting Goods — Local services in Chino

Zero stars if I could, one star because I can't.. 100% attributed to their warranty-related services, which are apparently 100% preformed by their head bike tech Jessie.. I've had nothing but trouble from the start with Dick's and nearly instantly regretted paying extra for the extended warranty, and this new bike for that matter.

This extended warranty is the worst money I've ever spent and has caused me to go several months worth of time without my slightly over 1 year old bike and pay well over double the cost of the warranty itself in spare parts.. Jessie and his poor communication and service had me driving to the store several dozen times needlessly. if I had done the work myself, I probably could've bought all the necessary tools and parts for a small amount more.

In my numerous calls to the store, I've spoken with at least three different people in the bike department who talked to me like they were techs, yet when it comes time to get jobs done, all work is on hold until Jessie is in. And then the store supposedly goes and makes his schedule highly irregular, so he's almost never available to talk to. No joke, this guy is often in the shop in the middle of the night while the rest of the store is closed, putting in his very limited hours!

Then when do I get a chance to talk to them, I'm assured there's no problems and hurried along. I've tried to explain my issues numerous times and most of what I say to whoever it is goes mostly unheard unless that person deems important. The techs have pretty much no communication amongst themselves too. When I noticed my information not getting relayed properly or at all, I mentioned this lack of communication, to a girl up front who snickered and acknowledged that it's an ongoing issue.

As far as being a practicing bike tech, I have no clue where Jessie got his certifications if he even has any. He broke rule #1 of wrenching on anything while I was with him and destroyed a crank arm in the process. This wasn't entirely his fault as I was attempting to thread in the incorrect pedal. I handed it over to Jessie who I clearly informed that it wouldn't start threading in with my fingers and he proceeded to wrench it in place anyway. Still, you never crank on any bolt head without trying it with your fingers first..

The very first visit seemed okay, I had a chronic issue getting strange track mark type flats on the new bike and deemed it to be the rim strip, both front and back. Get a call with the recommendation being to get better tubes. After finally convincing then to do the rim strips, I pick it up to find out it has only had one replaced.. several trips later, I have a bike that is finally not getting flats anymore and supposedly had both rim strips replaced. I found out some time later that indeed the rear rim strip never did get replaced and I had started getting the exact same style of flats.

There isn't a single time that I originally took my bike in for service and left with it actually completed. It always took at least two check-ins and several times took managerial intervention, which was also met with some resistance more often than not. If I were to set another foot in this store, it would be to ask for a refund for my extended warranty and perhaps the...

I purchased a Nishiki Youth 24” Colorado Mountain Bike from Dick’s Sporting Goods, and unfortunately, the experience has been disappointing.

The bike was assembled and verified by an in-house bike mechanic. I picked it up the following day, assuming everything was in working order. However, after only a few days of light use, we noticed two significant issues:

The front brake was not engaging properly, compromising safety.

The front suspension fork was either completely rigid or barely compressing, offering no effective damping—clearly not performing as intended.

I returned to the store with the bike. A different mechanic inspected it and confirmed that the front suspension appeared defective and that the front brakes were not functioning correctly. However, instead of offering a prompt resolution, both the mechanic and store management seemed to shift the blame and asked us to come back another day.

To this day, the issues remain unresolved. The store has neither offered a proper fix nor accepted a return, and their best recommendation was to take it to a third-party “real bike mechanic” for repair—despite this being a brand-new purchase.

This is not the level of quality or customer service I expect, especially from a well-known retailer. I strongly urge others to exercise caution when purchasing bikes from Dick’s, especially if post-purchase support or quality assurance...

Never in my life have I encountered someone as rude as Jenn, the store manager at the Dick’s Sporting Goods location in Chino, CA. During my recent visit for curbside pickup, she insisted on charging 10 cents per bag, even though every other employee I’ve dealt with had been kind enough to provide them without issue. I was not aware of any change in store policy regarding this charge. I’ve spent a significant amount on pickup orders this week alone, and instead of handling the situation courteously, Jenn rudely stated, “We cannot give you free bags every time you come here.” Really? A simple, polite explanation about the change in policy would have sufficed, and as a loyal customer, I would have understood and ensured to pay for bags next time. Instead, she chose to be condescending and dismissive. To make matters worse, Jenn proceeded to speak to me in an even more patronizing tone, saying, “I have been very patient with you.” Her attitude was not only unprofessional but also entirely uncalled for. It’s ridiculous that Dick’s Sporting Goods would employ someone with such poor customer service skills in a managerial position. This encounter has left such a bad impression that it will be the last time I shop at this store. Also, for those planning to shop here, be aware—they are now charging 10...