The Home Depot — Local services in Chippewa Township

Had a really terrible experience here tonight. We arrived just before 8:30 - I know because a "we're closing in 30 minutes" announcement came on, already making us feel rushed before we even started. Why such an early warning? 15 minutes is plenty, and that's what most stores do.

We did our shopping, bought several hundred dollars' worth of supplies. We also needed 8 bags of salt for our water softener - the lady just scanned the one bag and said we could get the others on our way out (they're in the foyer). It took awhile to load the other 7 because every other one my boyfriend picked up had a hole in it and was dropping pellets all over the place. Several employees stood at the door watching us.

One of those employees then followed us all the way through the parking lot to the truck and said he needed the carts so that he could go home. It was 9:03. He wanted to load the 40# bags into the brand new truck - as in just-got-it-last-week-and-it's-pristine new truck. It was clear he was in a rush and would have likely tossed them in like hay bales. We said no thanks, we'll load them. He was visibly annoyed with having to wait for us, so my boyfriend took the salt off of the flat cart and laid it in the parking lot. The employee said, "I need that one, too" and pointed to the regular cart that had our other purchases in it. As in, "hurry up and get your ** out of there and give it to me."

I have worked in the service industry my entire life: retail, restaurant, veterinary. NEVER, EVER would I so rudely rush a customer like that. And never in any of those jobs did the business close at x:xx and everyone went home right then. There are drawers to count, things to clean and lock up...your closing time is supposed to be when you stop letting customers IN, not when you chase everyone out of the store and out of the parking lot!...

We Bought a Anderson storm door there, about a month ago.. we noticed bugs entering our home through it. There is a huge gap in the top right corner , the door is a Anderson 32”/80” right hand door with retractable screen.. I called the store and spoke to Richard, he advised me to call Anderson directly..hundreds of dollars ( about $400) and not even 30 days.. Anderson offers to send me a new channel for the right side. I said that was not satisfactory because the door was sold under the name “ easy installation “.. less than 45 minutes, now if I tear apart the pre built frame to install the new part it could be then considered customer abuse, as it is not designed to be repaired at the home by a layman.. and considering I paid a premium for the “ Easy installation “ why should I now rebuild it?, I said I would either accept my money back or they could send out their installer to try and fix it, that was two weeks ago and still no answer, I sent these pictures to Anderson per there request, and yet no answer.. I checked the better business bureau and discovered Anderson is not a member in good standing...Shocked that Home Depot would sell such a lousy product for hundreds of dollars and express no interest in helping a customer with a problem. And that they would sell products that are not better business bureau accredited...I thought I could trust Home Depot, Not!!! This is still on my home and can be seen by anyone, I live on a very strict retirement pension and am physically disabled..I’m at a loss at what to do, So Friday 10/11/19 I will be calling the Attorney General consumer fraud bureau in Pittsburgh if this is not Addressed.. Rich and Home Depot and Anderson has my Phone number and I await the...

VERBALLY DENIGRATED BY AN UNHAPPY OLD WORKER who I suppose felt I was wasting his precious time.

I love home Depot... usually. part of the reason is that I can go in and browse looking for materials I need for various projects, without being constantly hounded and watched over. the Beaver falls home Depot is the exception. one of the workers, a white male about my age which means about 50, was one of those very talkative workers and I dreaded that he might come over to me and try to start up the conversations he did with other people. so when he did that, I decided I would tell him what I'm doing, which is looking for some cylindrical parts that I can use as an alternative to an extinct seal driver for my aged car. lo and behold he was rolling his eyes and couldn't wait to get out of that. all cool no big deal.... until we walked away and I realized he's one of those people who talks to himself out loud and he had a lot of rude things to say about me and my intelligence, and something about my bedroom activities he decided to throw in with that phrase along with a body part.

home Depot really needs to hire a better ilk of employee. for instance, later on another employee over help, but did so in a brief kind manually and pleasant way, and went on her way pleasantly. sure, I prefer for them to wait until I ask, and it is an improvement that employees at home Depot tend to run away if you look like you have a question.... that's all a matter of preference.

BUT, VERBALLY DENIGRATING A CUSTOMER IS UNACCEPTABLE IN ANY...