Giant Eagle Supermarket — Local services in Chippewa Township

I have to say I am very disappointed in my latest experience here. It was my mother's 80th birthday. We stopped in to get balloons. We got four balloons, an "8", a "0" and two balloons on a stick to sit on the table. We walked into the parking lot and 1 of the table balloons came off the stick and floated away. By the time we got to the party, the 2nd table balloon started to deflate as well as the "0". I called the store that evening and explained what happened. I was told to return to the store the next morning for a refund. I returned to the store this morning and explained again what happened, I was told the floral representative needed to approve the refund. She was very defensive because she was the one that inflated them the day before. She told me it wasn't possible for the table balloon to float away because it was tied to the stick. I told her it must not have been tied properly because it did. I also told her about the other 2 deflating. She said it needed approval from the manager because she never heard of it happening before. She got the manager on the phone and proceeded to tell them what I said. She said she didn't know how it would have happened (in other words calling me a liar). The manager authorized a 50% refund. I should have received a full refund. My mother was turning 80 not 8! The florist made me feel like a thief. My advice to anyone needing balloons for a special occasion, go to Dollar Tree. Those balloons might not have been as big but they would have been $4...

I dropped 2 winter coats off for cleaning at the service desk. My coats were DONATED without my consent or any notice. I spent 2 weeks waiting for the store manager to respond to my inquiry on replacing or locating my donated item. The store manager, Shawn, was given my information 4 times and never reached out. After another 3 weeks I finally got an employee to provide me the number to where they were donated. I FOUND MY COATS AND HAD THEM READY FOR RETURN IN FIVE MINUTES OF TRYING, this manager never made any attempt at locating my items even though I was assured there were efforts being made. Once I received the coats one was damaged beyond repair, the other missing a button. It is dec 6. I spoke in person (finally) to Shawn nearly 3 weeks ago (nov 19th) and he assured me he would sort the matter out and get back to me promptly. He has since kept my jacket and done NOTHING to rectify this matter. I've spoken to an associate at the corporate level who I relayed the issue to, still, with no response. The customer relations/satisfaction at this location is terrible. I would give zero stars if possible after this interaction. Still looking to hear back from someone...

I am extremely disappointed that apparently no one appears to be trained on how to bag groceries. 3 times in the past 2 weeks and every time they constantly put refrigerated items in w/ non refrigerated. Most recently I purchased 12 bags of groceries that contained 11 refrigerated or frozen items. When they were bagged, 10 bags had 1 cold item in each. Dropping avocado's and tomatoes into the bag instantly bruising it, is not a good practice either. Does the management at this store not have a training in place for these employees? I would think this would be an important topic in food handling. Cold food packed with cold food helps maintain the proper temp. Giant Eagle is more expensive than most so we should expect the best. They do a very nice job at display and produce is a good quality. BUT, if they are going to bag it so that it half thawed or out of proper temp range and bruised and battered by the time I get it home what's the point of visually appealing displays and stocking procedures when it will make you sick...