T-Mobile Authorized Retailer — Local services in Chippewa Township

This store is a JOKE! the employees have no idea how to do their job. I ported my number over from Verizon and the girl that helped me said they would just automatically send verizon money to pay off my account I knew that was not true so I asked like 5 times are you sure I don't have to bring my bill in? She would say no.. then they tried telling me that bc my bill was 2 days late they weren't going to give me any money for my Verizon pay off. The store manager Christopher Hartman was supposed to get back to me on it, being in our last email I said please keep me posted either way, and it's been over a month I have yet to hear from him. After talking to many customers service reps and finally getting to corporate they refunded my money to me for verizon.. I also suggested that this store needs shut down or new people running it!!! I've even called the corporate store in youngstown ohio and explained to them what this store has done and they said they can't believe their still in business. My best advice for anyone, is if your needing anything important done, DO NOT go to this store. Go to a corporate store, drive the extra way! It's worth it in the end. If you wanna purchase a charger or case or something go here. Or even if you just want to pay your bill, bUT even then they'd probably find a way to mess that up too!

A girl at my work is having a similar issue. Only shes threatening to get her attorney involved. This place doesn't even deserve one star but unfortunately I had to click on one enable to leave a review. I find it quite funny that the only person who left the store a 5 star review is the actual store manager! 😂😂 I think there's a bit too much of FRAUD going on in this place!!! Oh and they never even had my phone in the system as a buy back or trade in whatever they call it! The only reason corporate gave me the money was bc i said i was gonna open up a lawsuit for fraud, and my grandma who has been with them for 11 years who referred me, was gonna leave... wonder if they specifically didn't have my phone in the system bc they were gonna keep it nd sell it themselves. Like I said this store...

I was excited to explore options at TMobile because of the Work Perks offered through my employer. I was assured by the manager, Jeff, I would have a bill of $90 once I signed up for 2 phone lines that day with autopay. My bill is $140 without Work Perks. Secondly, I was signed up for a protection plan on both phones without my knowledge. I didn't find out I had the protection plans until I returned both Samsung phones (nothing wrong with the phones - just a personal preference on phone size). My first month's bill total is $164. $16.66 for both Samsung phones which I told were free and $38.16 for 2 protection plans, again without my acknowledgement. The final, and most offensive, misleading part of my experience is finding out I was signed up under Magenta MAX Military. I am not a member of the US military, and never have I alluded to the store personnel of such. None of the information I was being told was accurate.

If you are looking to sign up for a TMobile account, I recommend a few things. One, think twice before going to this store. Second, make sure everything is explained in detail - do not trust without verifying the details behind the bill. Third, think about calling into TMobile and doing everything with TMobile's excellent...

Called to ask about my phone screen because I recently got the phone and It fell about 12 inches with an otterbox and a screen protector on it and the screen cracked. When I spoke to a man here I said, "I have the otterbox on it and the screen protector that's supposed to keep the screen from cracking." To which he replied, "Well just because you have car insurance doesn't mean you won't get into an accident." Seemed like an unnecessary comment. I'm not incompetent. I fully understand it's not inevitable to crack a screen. It just broke so easily. He wasn't very nice to me. I don't remember his name. But someone should know. That wasn't the only comment he made that was relatively passive aggressive. I also tried to ask if I had a 3rd party fix it would it void any warranty on the phone. He didn't understand at first what I was asking and laughed at me. To which I had to give an example of what I was asking and he told me the answer I needed. Still, laughing at a customer is...