Geek Squad — Local services in Chula Vista

The workers seemed friendly and professional. I came in to repair my laptop with a broken LCD display and was told that my device has to be sent to their service center. I had to back up sensitive data and to remove my device from the Find My feature so I did that and everything else they told me to do. I was told that I would only pay a $99 service fee for the repair since I have my Apple Care+ protection which I didn’t mind paying, but they didn’t tell me that I would have to pay the service center instead of paying at their geek squad location. Apparently received a missed call from the service center during the holidays with family but they left a voicemail about making the payment and was told to call back. The payment did not seem urgent according to the voicemail so I figured I would be able to come into the store where I dropped off my laptop to finalize the service fee once I got back into town. Long story short, my laptop was sent back to the Geek Squad never repaired due to not immediately paying the service fee. I feel like there was a failure to communicate the urgency of paying the service fee to the service center to finalize repairs. When I went back to Geek Squad to pick up my MacBook, even one of their workers told me that I’d be better off just going through Apple. SMH, a big...

Brand new HP computer black screen that means something is defected in this brand new computer that we did not buy a refurbished system I bought a brand new system through Amazon online I've used it a couple of times again the screen is black they told me to take it to the Geek Squad at Best Buy I told them please give me a new computers this is no good it's black they say we have to troubleshoot it and see if we can repair it for $700 I don't want to repair computer I would like a brand new computer in the Box they said we're not able to do that so I'm not satisfied with their service because they should be throwing this computer in the trash and giving me a brand new computer so stay tuned my computer is still at the shop and they'll be giving me the details...

BAD EXPERIENCE WITH MARK IT DEPARTMENT CHULA VISTA

I had a worse experience with him when buying a laptop. I was asking him regarding the laptop I bought and he said he doesn't know what kind of gaming laptop it is. what even worst is HE DROPPED THE LAPTOP I BOUGHT AND He SMIRKED WHILE LOOKING AT ME. I told him really? and he said sorry in a sarcastic way AND SMILED . He said just returned if it is broken. like, does the company train him with code of ethics? first of all, it is not cheap to buy a laptop. I hope he understands how hard I work just to buy the laptop. second, he is an IT but doesn't know basic knowledge about the laptop I bought? PLEASE GIVE HIM A PLAN OF CORRECTION REGARDING...