Best Buy — Local services in Chula Vista

Abysmal, record poor service. Sorry, I was planning to not leave a negative review and just move on, but tonight my computer "fixed" by the Geek Squad again won't boot up at all into Windows. I took it to the Otay Ranch Best Buy 1/15 because it had developed this problem. We agreed to install a new Samsung 1 TB SSD and install only Windows 10 on it, leaving all my files on the HDD in the PC. To make a long story short, this took four days. So, when I brought it home finally, I found that it would extremely slowly boot up and display a screen I had never seen before, "Infinity 2.2 TB," then just a black screen with a static white cursor in the upper left corner. After several minutes of that, I rebooted it, same thing. I took it back to Best Buy and hooked it up to a monitor there. It did boot up into Windows, but only after several minutes. I was relieved, so figured maybe I had done something wrong and took it home. But the GS techs had no idea what the Infinity 2.2 TB thing was, how it got there, what effect it had, etc., and just said to live with it. At home, it behaved the same as before, though now I let it boot long enough to go to Windows. I timed it several times; at least five minutes. I concluded that the GS tech had turned it on, walked away, came back sometime later to find Windows running, then pronounced it good to go. The sheet that came with the completed job had all blanks for the name of the tech, the date, etc., etc. I called the store that evening, now 1/20, and got a standard, "We do all we can to satisfy you, and no it wasn't done like that, and you can bring it back." I said I wanted someone to come to my home a few blocks away as soon as possible the next day as I was out of patience after spending 5 days to accommodate Best Buy. I was told that wasn't possible because the schedule was set and I would have to take the next available spot at least two days out. I complained about now being send to the end of the line to fix their botched work at THEIR convenience. No dice. The next day, Monday the 21st, the tech called me and asked for one day to allow him do his best to bump me up to the front of the schedule and get someone to our home ASAP. I agreed. Tuesday, Wednesday, Thursday passed, until Friday, 1/25, at 4:20 p.m. I finally got a call from him saying he had been off two days and now was back on it. (I'm at work while this is happening, again at THEIR convenience.) He told me he needed more time to look at the schedule and see if he could get someone to my home in the next couple days. I said, "No more! Just give me a refund of the $200 and let's call it a day. I'll find someone else. Don't touch my computer any more." No dice, can't do that. I asked for the store manager who refused to refund the $200 because, "My team did labor on your computer and should be paid." He also said Windows 10 just takes a long time to load, even five minutes as a fresh install on an otherwise empty new Samsung EVO SSD. Wow!!! I told him I had never seen even an HDD take nearly that long. I asked if he would refund a computer which I bought there and found to be defective. "Yes, but that's not the same as service. Work has been done and we must be paid." I said goodbye and called Best Buy's corporate offices at 888-BestBuy. He very flippantly gave me the number and invited me to call them! They readily agreed to refund the service fee I had paid, BUT only $180 of the $200. I asked why and got no answer, saying that's just how it works. I refused to pay anything for all abysmal service, my time, a ruined computer, ten days to botch the VERY simple job of installing an SSD and only Windows 10 on it. He checked further and got me the full amount. No more Otay Ranch Best Buy again for anything for my family, after spending thousands there over the last few years. They sell nothing unique and customer service is now the worst ever. I have written off this store and recommend the same to others. Walmart,...

BEWARE OF BEST BUY INSTALLERS( stack washer/dryer esp if it is in 2nd floor

INSTALLER wanted to get paid at the side and will not do the work under bestbuy. THEY WILL TELL YOU IT IS LIABILITY ISSUE BUT WOULD GLADY DO IT FOR 250 PRIVATELY.

We had a horrible and disappointing experience with Otay Ranch Best Buy. We only need a dryer unit because the washer works perfectly fine. Went to bestbuy and ordered a dryer that is compatible with our washer. Sales associate then put all thw order together from all the items that needed to delivery/ installation. Oct 15- installers came did the run through, I was told that the stacking kit does not fit and needed a handyman to make some new holes to make it fit . Also he said that valve is stuck( it is a lie). Went to bbuy to reorder and decided to just get both so we wont have any issues at all since we were told they do not install one unit only.

WHEN THE INSTALLER WAS OUTSIDE HE OFFERED TO INSTALL EVERYTHING FOR 250. TThis is outside installation protocol which the guy already violated. Everything was caught in my ring camera( conversation) plus text messages of the offer.Therefore, the installers doesnt want to install under bbuy because it is too much work( hauling to 2nd floor and removing old units down with a small space/closet laundry to work on ,which is designed by the builder).Reported to appliance supervisor at Bbuy with all those txt copies. We were told that shady installer wont comeback. New guys came and same thing, refused to install per reason washer is frozen( lie) the valve is operable with ease. Another poasible excuse is how the units are set up, stacked. Too much work. INSTALLERS ARE PAID PER JOB.So in our situation, it will take so much time to finish. This set of installers left and we callee them back and told them the valves are working. There answer, oh we cancelled already, mind you there are still in front of the house.Went back again and made a new date, week 3. We were confidently told the 1st guy will not come back and guess what, they sent back the shady guy and pretended he never been in my house. My husband is now present and so he told him the valves are moveable .This what the 2nd installer's excuse, for them to install the valves should be moveable, which it is.My husband showed him and then the shady installer removed the hose and proceeded to refuse to install. At this point we are mad. He said there is water leaking( very light). Shady guy didnt put back the hose and let the valves leak. We now have to look for a plumber because bbuy installer wont install until valves are replaced( 700 dollars). At this point i have no more trust on who is telling the truth. Gave the receipt to GM and never had any conversation from him anymore. Email and phone.My fault was into thinking he has authority since appliance sup said it is above him so I automatically thought it would be the store mgr.

Claim was then filed by the supervisor of the store. Geek squad called but we missed it( Nov 6) when we asked to call other number specifically to prevent a missed call. Per that agent he will email, still no email. I was insisted by bbuysupervisor ,Geek squad reach out but I explained it to him we have not received any email for follow up.Redirected and told that it will be handled from now on by 1888 number( corporate).

I wished he told me sooner that it will not be from a general mgr or any mgrs of bestbuy store. It was a waste , when I can call a wk ago to file. NOW, another wait and see if claims will actually do something.

This would be our last purchase at bestbuy for any Large Appliance. LG TOWER washer/dryer unit Haul, install and delivery( bbuy didnt haul the old units, my husband and another person did just so installation will be smooth) Installation done NOV 2, they almost resched for NOV 5. THIS...

I recently purchased $2000 worth technology products on bestbuy.com . As per their site guaranteed, it will be delivered on Friday May 28th 2021 it didn't arrive until May 30th 2021 at my door . I opened the MacBook pro and rest of the items , I inspected MacBook pro outside body had lot of scratches so I took it immediately to local store which is on Birch road, Chula vista California 91915 on May 30th 2021 right after product was delivered. Return counter cashier didn't have any cluse what he has to do so he kept asking co workers Bunch of questions to figured it what they can do to give me replacement product which simple process but it took them over 45 mins to figured it after talked to bunch of floor managers especially one of the floor manager Joaane told the cashier in private to let me know their system has not updated so they won't be able to give me replacement it takes 24 hrs to update so cashier Melanie came back n told me that I need to go back to the store next day when they open at 10 am which is May 31at 2021 . I appeared with the MacBook pro and asked cashier to give me replacement then cashier went back to the same female floor manager JOANNE to figured it the mess she told me she can't do anything till another 24 to 48 hrs for their system to update the delivered order in order to get replacement .so I simply asked JOANNE what's going on with this order? I have been a Best buy Wlite plus member means I have spent over $30,000 towards merchandise over period of 16 years from the same store , I asked Joanne, why are you treating me like this and giving me run around answer ? She was the one made a decision yesterday for me to come back today which was fine but again same story which is totally unfair to me going back n forth to the store for my replacement not only that they already charged to my Credit card bank. When I asked her questions, then she just went out of her control and blaming me I was wrong asking the questions. She bluntly told me go to Chula vista another best buy store for my needs which was totally disrespectful and no courtesy to apologized about the inconvenience. I felt like she was discriminating me at this point . I even told her that you don't care a customer like me spent over $2000 and I need to listen to her story made me to go back n forth .I told her you guys need to be transparent n guide your customers appropriately then there will be no drama. But entirely she didn't handle the transaction for replacement courtesiously and respectfully. I have reached out to the Corporate office for entire incident needs to be thoroughly reviewed and find a solution for future customer's needs at the local store w. In a pandemic , businesses are struggling and Manager like Joanne has job because of customers coming to their door so their business will be alive. If the leader of the corporate store manager Like Joanne acted rudly and disrespectful to a customer like me . It's a shame, shame and shame on her and someone will review her behavior and make her understand at the end of the day it's all about customer service . She was rude, arrogant and disrespectful and bias for non American citizens. It's a huge mistake and her bad Karma will be answered by GOD...