Cincinnati Public Schools — Local services in Cincinnati

This is an Email that was sent to the Board of Education

I am new to the area (coming from Dayton school district). I have been having a hard time trying to get a understanding of how to get my kids,( 12 year old entering in 7th and 15 entering in 10th) enrolled in school. This first started in at the end of April when I was told to go the schools at for the 10th grader and go to the board of Education for the 7th grader. For the past 3 months I have been getting a run around with miss information for both kids from the lady at the front desk and from calls made to customer care. Finally we got a letter for my daughter stating CPS picked a school for her to go to (which was not on the list chosen, but understandable of schools fill up fast). Saturday 7/20/19 I received a voicemail stating that my 10th grader was placed/enrolled in Taft High school, then may 10 seconds later another voicemail showed saying he is not enrolled due to they have not received any transcripts. 1 month and a half ago i called and spoke to the customer care lady (Kelly) I believed it was Angie or Angela or Sheree I spoke to on the phone and I came to the customer care counter and gave all my paper work including the transcript request form to the lady at the desk she was a younger black lady with hair short on the side, she then stated she would fax transcript request to high school. Fast forward to the incident from yesterday 7/22/19, I had called customer care numerous of times which I no one answered. Approximately 2:10pm I came up to the building to see if I can get a understanding of what was needed. I rang the bell at that time the lady who black lady who normally sits at the desk with the another lady named Sheree(spelling) came thru the door. Kelly then asked if she could help me, I explained the situation and asked what was needed. I explained I gave her the paperwork and she said she would fax to the school. She then proceed to tell me she doesn't have time to fax anything because most schools are trying to get kids enrolled. I asked why wasn't this told when I first gave all the paper work to her. she said she don't know and does not know what to tell me. I then said well it is almost less than a month away from school and I understand that everyone is busy that's understandable but if I would have known this a head of time I would have drove to Dayton and got the transcript myself. I then explained that I called and the operator gave me a fax number so I have already faxed to school, she left went to the back and came back and said there is no faxed. She then asked is this for Ed choice, I said not particularly I really just needed to know where he is enrolled in. At that time another lady (sheree ?) came from around the divider and asked do I have transcripts I said no they are in Dayton, and the school was waiting on the fax from your department one month and half ago as per what Kelly said. Then Kelly turned and a snappy way towards the other lady and state it is for Ed Choice, at then which the other lady laughed and said ,"we do not bend over backwards for EdChoice people". I stated that I don't need her to bend over backwards just do what she said she was going to do in the first place.

My reason for the email is not that my kid has yet to be enrolled anywhere it is the customer service I received. The lady at the counter (Kelly) was very rude, was not listening to what I was trying to explain, and showed no empathy as to my struggle of getting misinformation. She was the person who gave me the information before, and I have a witness who was with me for that, yet she denied and blatantly stated she did not have time to fax anything. The other lady laughing at the fact she would do no more than required for a kid to me was shocking. I work in a public area and despite anything going on I still give the best service possibly.

I left the building yesterday so upset, I needed to just sit in the parking lot with tears in my eyes they way I was talked to so uncalled for when I was just trying to get the...

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