DICK'S Sporting Goods — Local services in City of White Plains

Would leave 0 stars if I could; the only saving grace was the average customer service at the end when we finally picked up our racket after almost 3 weeks. Upon entering the store originally, I received no help in finding or choosing the products required for regripping and restringing my tennis racket -- instead I was bounced back and forth between sales associates, sent to the outdoor section, back to the register, back to the outdoor section, and then finally to the register again. Nobody could give any comprehensive information about what was required or assist fully. I was finally able to pay and was told that there were lots of rackets in queue and that my racket would be ready within 10 days, if that was alright. After 2 1/2 weeks later, having heard nothing, I called and was told that it would be ready the next day -- expect a call tomorrow and it was being taken care of then. Two days later, still no call. I call the store again to not only find out that it hadn't been touched yet, not only that the tag was missing and the racket was only identified by the case, but that the person doing it wasn't even in anyway until the next day. The next afternoon, we got a call saying it would be done within a half hour. Got to the store and, after 10 minutes, our racket (completed, thank goodness) was found and brought out. At this point, we were told that the wrong product for regripping had been originally purchased and we would be charged for the new grip as well as being charged for the service. Mind you, the service had been paid 3 weeks earlier. When we informed the customer service representative that it was already paid and that it was part of a bundle, we were told that the store did not offer that kind of bundle. Moments later, the representative found the information, corrected himself, and noted it on the original receipt. Instead of being charged for the correct grip product, they simply switched it for the one we were originally told to purchase as an even swap. TL;DR: Almost 3 weeks to string a racket that was almost lost. Almost charged for services already paid. Overall,...

I recently purchased a pair of shoes from Dick’s and wore them just once, only to realize they didn’t fit as expected. Unfortunately, the shoe box was thrown away overnight without my knowledge. This morning, I called the store to confirm whether I could return the shoes without the box. The representative assured me that as long as I had the receipt, I would be able to make the return.

However, when I went to the store a few hours later, I encountered a completely different story. The cashier insisted that I needed the box, despite the confirmation I received earlier. Thankfully, the coworker that I talked to on the phone stepped in and clarified that I was indeed allowed to return the shoes without it. However, just as things seemed to be resolved, the manager approached in a disrespectful manner, flatly refusing the return because I didn’t have the exact box with a certain barcode.

To make matters worse, he inspected the shoes and, noticing a slight dirt mark from wearing them briefly, dismissed my return with an attitude that was utterly unprofessional. His behavior not only disregarded the assurances I received but also showed a complete lack of respect for a customer trying to resolve an issue. I spent almost 2 hours of my day traveling to the store, finding a comfortable pair of shoes, and waiting on line just to be told I couldn’t make the exchange that I was promised on the phone.

This experience reflects poorly on a company as reputable as Dick’s. Customers should expect fair treatment and clear communication, especially in matters of returns. I hope Dick’s takes this feedback seriously and improves their customer service approach, as it can significantly affect...

I’m not someone who usually leaves bad reviews—I try to support businesses, big or small. But one thing I can’t brush off is disrespect, especially toward my family.

I bought a treadmill online for my sister’s birthday and chose store pickup since the place was only about 10–15 minutes away and delivery was too expensive (around $140). The only challenge was that our SUV was at the dealer, so we had a smaller loaner car. We didn’t have time to double-check dimensions, but we figured we’d try—and if it didn’t fit, we’d just book an UberXL.

When we arrived, two guys came out to help my dad and me. I mentioned we weren’t sure it would fit, and one of them, Joshua, said, “Well, if you weren’t sure, you could’ve just had it delivered.” I told him delivery was too expensive.

When it came time to load the treadmill, my dad was ready to help and even brought gloves. On the first attempt, he did most of the heavy lifting. The second try, they got it in halfway—and that’s when it got weird. Joshua kept saying stuff like, “YOU lift it up. Lift it up. Yeah, YOU lift it up,” like my dad wasn’t already doing all he could. My dad finally said, “That’s why you’re here—I’m the customer. You’re supposed to be helping.”

Maybe the guy was having a bad day, or maybe it was pure racism, idk—but there’s no excuse for treating people like that. We all go through stuff, but choose to be more gentle, kindness...