Neiman Marcus — Local services in City of White Plains

Less than 30 days ago, I purchased a pair of Chanel sunglasses in person at the White Plains location (August 6, 2022,) from the loveliest sales people. When I purchased the glasses, the left arm was crooked and did not fit my face very well. Since I adored the glasses and they were not available to purchase online and the pair I liked was the only one in store, the sales person suggested I take the glasses to a Lens Crafter’s for proper fitting and adjustment. Two days later, I brought them to a Lens Crafter, but the glasses stretched farther out and the store suggested I do not attempt to fix the glasses and return due to an improper, faulty fit. The glasses continued to stretch outward every time I attempted to place them on my face due to a faulty left arm mechanism.

As a result, I sent my husband to return the glasses on September 4, 2022, within the 30 day policy. I could not locate the receipt for some reason, but provided the date and bank charge information. After a back and forth of two hours, the salesperson treated my husband with a curt and callous manner and a deep lack of professionalism. She explained to him that the glasses have been worn, (yes, for nearly two hours in the store on 8/6/22 and for a day after purchase until the glasses became completely defective.) I will not name the salesperson on the internet, but happy to share it with anyone who wants to avoid an encounter with such an unethical salesperson.

The salesperson told my husband he needs the receipt, I explained to him to tell them I unfortunately could not locate it and had exact purchase date, time, and bank statement. She was unwilling to assist locating the receipt and refused to look it up until a manager arrived. Once a manager arrived, she also denied the return. I was on the phone with my husband and was certain that once the salesperson heard my experience, she would grant the return. However, I overheard the salesperson tell my husband she was in the middle of a transaction with a customer and would speak to me but under NO circumstance would grant a return or take them back. At that moment, I could tell this experience was contentious on her part and certainly not built on the exceptional customer service Neiman Marcus was known for, for over a century.

I decided to go in person the following day (Labor Day,) to show the manager that there is no way the glasses could have been worn because they do not fit on nor go on my face, the left arm of the glasses were incredibly stretched and crooked. Unfortunately for myself, the same sales person was working and she fetched a new male manager for me (having already prompted him not to take my return,) and sadly for me, the new manager tried to discredit me and accuse me of a lack of integrity. This time, he refused the sunglasses not because they had been worn, as they representative the day prior stated, but this time because they are defective and not in a condition to be sold. I explained the glasses have not been worn, are defective and I’d be happy with a credit to purchase another pair. He refused to accept the return , even though within the window, and insinuated that I damaged them in some way.

My first credit card was opened in 2004, a Neiman Marcus card. After nearly two decades of purchases, I’ll be closing the card tomorrow and never shopping at this brand which no longer thrives on it customer service. My advice to the company is to cease spending money on its digital platform and invest funds on training their salespeople to treat consumers with the ethos they deserve.

I purchased a defective pair of Chanel sunglasses that can not be worn for $606.90. I write this review in attempt to provide honest consumers a chance to save their money and...

Moved out of the Fairfield/Westchester County area 6 years and was excited to come back to pick up a jewelry piece for a birthday gift at one of the stores out in the Mall! Passed through Newman's and saw they had a Tom Ford counter in cosmetics! I approached the displays and the Tom Ford associate, whom I was told named Linda, approached! I explained someone had sent me a photo of a lip stick that was very "glittering".... she grabbed two items and said this was them and they didn't have them in stock. What she grabbed was not the item. She picked up one that was a clear lipstick with gold pieces in it and as I was explaining to her that's not it she placed a sample of the tube she had on her hand and said I know this is the one it changes color with the light! No still not what I was asking about..... I said wait maybe I still have the photo and pulled out my phone. She RUDELY barked at me "I work for Tom Ford I think I know what I'm talking about......" I pulled up the photo and showed her what I was asking for and she said "oh that was from the summer, we don't have that." I said Thank You and was walking away, almost to the escalators to go to the men's department and she yells "you won't find that anywhere...." Not sure why she felt necessary to yell that in my direction, I said Thank You and was leaving the cosmetic area? One of the other lovely associates got me a manager upon my return. I told her I was immediately judged and stereotyped by Linda and treated as I had no business being in their store. The gentleman that said he was one of the store managers was kind and said he would bring it to the attention of the cosmetic manager. Just know there are associates working in certain departments that will decide if you should be...

AWFUL. I bought a Hickey-Freeman suit at Neiman Marcus in White Plains for $868.75 back in July of 2015. Had the suit altered there, as it was included. After several weeks, got the suit back and it was too large and the front button fell off. Way too much room in the jacket and pants. Poor tailoring. I wore it a few times after having a tailor by my office fix the button, and then just took it out of rotation until I could get back to the store again, which isn't very often unless I want to deprive myself of weekend activities. A couple of weeks ago, I called and asked if I could bring the suit in finally to be adjusted correctly. They said sure, the tailor is in on the weekend so just stop in. I get there and they tell me oh, you have to have the suit dry cleaned before you bring it in. OK, could have told me that on the phone, but whatever. So, I get the suit cleaned and went back this past Sunday again. I get all measured up and then I'm presented with a $175 bill. What? Why? They say it's because its been too long since the purchase date. I'm like, you didn't do it right the first time, the suit has hardly been worn, just look at it. They make we wait another 1/2 hour to see what they can do and come back with splitting the difference. I told them just give me the suit back and I'll have my own guy fix it the right way. Wonder what they'll do when they have no customers left...